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Happy New Year to all of you, and may this year be a year of progress in understanding and addressing the challenges ahead of us.

To help us focus, I selected three major domains I will explore further this year. These domains are connected – of course – as nothing is isolated in a world of System Thinking. Also, I wrote about these domains in the past, as usually, noting happens out of the blue.

Meanwhile, there are a lot of discussions related to Artificial Intelligence (AI), in particular ChatGPT (openAI). But can AI provide the answers? I believe not, as AI is mainly about explicit knowledge, the knowledge you can define by (learning) algorithms.

Expert knowledge, often called Tacit knowledge, is the knowledge of the expert, combining information from different domains into innovative solutions.

I started my company, TacIT, in 1999 because I thought (and still think) that Tacit knowledge is the holy grail for companies.

Let’s see with openAI how far we get ……

 

Digitization of the PLM domain

The PLM domain is suffering from its legacy data (documents), legacy processes (linear – mechanical focus) and legacy people (siloed). The statement is a generalization.

More details can be found in my blog series: The road to model-based and connected PLM.

So why should companies move to a model-based and connected approach for their PLM infrastructure?

There are several reasons why companies may want to move to a model-based and connected approach for their Product Lifecycle Management (PLM) infrastructure:

  • Increased efficiency: A model-based approach allows for creating a digital twin of the product, which can be used to simulate and test various design scenarios, reducing the need for physical prototypes and testing. This can lead to faster and more efficient product development.
  • Improved collaboration: A connected PLM infrastructure allows for better collaboration between different teams and departments, as all product-related information is stored in a central location and can be accessed by authorized personnel. This can improve communication and decision-making within the organization.
  • Enhanced visibility: A model-based PLM system provides a single source of truth for all product-related data, giving management a clear and comprehensive view of the product development process. This can help identify bottlenecks and areas for improvement.
  • Reduced risk: By keeping all product-related information in a centralized location, the risk of data loss or inconsistencies is reduced. This can help ensure that the product is developed in accordance with regulatory requirements and company standards.
  • Increased competitiveness: A model-based and connected PLM infrastructure can help companies bring new products to market faster and with fewer errors, giving them a competitive advantage in their industry.

The text in italics was created by ChatGPT. After three learning cycles, this was the best answer I got. What we are missing in this answer is the innovative and transformative part that modern PLM can bring. Where is the concept of different ways of working, and new business models, both drivers for digitalization in many businesses?

Expert knowledge related to Federated PLM (or Killing the PLM Monolith) are topics you will not find through AI. This is, for me, the most interesting part to explore.

We see the need but lack a common understanding of the HOW.

Algorithms will not innovate; for that, you need Tacit intelligence & Curiosity instead of Artificial Intelligence. More exploration of Federated PLM this year.

 

PLM and Sustainability

Last year as part of the PLM Global Green Alliance, we spoke with six different PLM solution providers to understand their sustainability goals, targets, and planned support for Sustainability. All of them confirmed Sustainability has become an important issue for their customers in 2022. Sustainability is on everyone’s agenda.

Why is PLM important for Sustainability?

PLM is important for Sustainability because a PLM helps organizations manage the entire lifecycle of a product, from its conception and design to its manufacture, distribution, use, and disposal. PLM can be important for Sustainability because it can help organizations make more informed decisions about the environmental impacts of their products and take steps to minimize those impacts throughout the product’s lifecycle.

For example, using PLM, an organization can consider the environmental impacts of the materials that are used in a product, the energy consumption of the manufacturing process, the product’s end-of-life disposal, and other factors that may affect its overall Sustainability. By considering these factors early in the design process, organizations can make more sustainable choices that reduce the environmental impact of their products over their lifecycle.

In addition, PLM can help organizations track and measure the Sustainability of their products over time, allowing them to continuously improve and optimize their products for Sustainability. This can be particularly important for organizations that are looking to meet regulatory requirements or consumer demand for more sustainable products.

Again not a wrong answer, but there is no mention of supporting the concepts of the circular economy, the potential of using digital twins at the various lifecycle stages of the products to perform trade-off studies in the virtual world, or to analyze the product behavior from the physical world in the virtual world for optimization.

This is (again), for me, the most interesting part to explore.

We see the need but lack the sense of urgency on the NOW.

More on Sustainability this year.

 

PLM Education at all levels

Historically PLM was framed as an “engineering thing” or a system needed for R&D/Engineering. Modern PLM is much broader and, unfortunately, more hard to grasp. I support the CIMdata definition:

CIMdata defines PLM as:

  • A strategic business approach that applies a consistent set of business solutions that support the collaborative creation, management, dissemination, and use of product definition information

  • Supporting the extended enterprise (customers, design and supply partners, etc.)

  • Spanning from concept to end of life of a product or plant

  • Integrating people, processes, business systems, and information

And even here, I would say this definition is challenging as the scope is extensive and could touch a lot of activities inside an enterprise. As I wrote last year in my series of posts related to PLM and Education, there is:

Strategy education (what are the trends/potential of digital transformation in the business domain related to the company’s products)

Methodology/ Academic Education (independent from tools, what are the best practices, where they reside, potential lessons learned and pitfalls to avoid)

Organisational Change Management (the Education and support needed to enable a business transformation – modern PLM is a transformation enabler)

By asking ChatGPT for their opinion, we learn the following:

Product Lifecycle Management (PLM) education refers to training and development programs that focus on teaching individuals how to effectively manage the lifecycle of a product within an organization. This can include a wide range of topics, such as product design, development, and engineering; supply chain management; quality control and assurance; and product retirement and disposal.

Some specific types of PLM education that a company may need to provide to its employees include:

  1. Introduction to PLM: This type of training is designed to provide a general overview of PLM concepts and practices and may be suitable for employees who are new to the field or who have limited experience with PLM.
  2. PLM software training: Many companies use specialized PLM software to manage their product lifecycle processes. Employees who will be using this software will need training on how to use it effectively.
  3. Industry-specific PLM training: Depending on the industry in which a company operates, there may be specific PLM practices and regulations that employees need to be familiar with. For example, a company in the aerospace industry may need to provide training on PLM practices that are specific to the aerospace industry.
  4. Leadership and management training: For employees who are responsible for leading and managing PLM projects or teams, additional training in leadership and project management may be necessary.

Overall, the types of PLM education that a company needs will depend on the specific needs and goals of the organization, as well as the roles and responsibilities of its employees.

In general, we see from the answer that strategy and organizational change management beyond the tool are not considered.

This is precisely the area where a PLM Expert can help.

We see the need for Education, but we lack the willingness to invest in it.

 

Conclusion

It was an exciting exercise to combine my blogging thoughts with the answers from OpenAI. I am impressed by the given answers, knowing that the topics discussed about PLM are not obvious. On the other hand, I am not worried that AI will take over the job of the PLM consultant. As I mentioned before, the difference between Explicit Knowledge and Tacit Knowledge is clear, and business transformations will largely depend on the usage of Tacit knowledge.

I am curious about your experiences and will follow the topics mentioned in this post and write about them with great interest.

 

 

 

With great pleasure, I am writing this post, part of a tradition that started for me in 2014. Posts starting with “The weekend after …. “describing what happened during a PDT conference, later the event merged with CIMdata becoming THE PLM event for discussions beyond marketing.

For many of us, this conference was the first time after COVID-19 in 2020. It was a 3D (In person) conference instead of a 2D (digital) conference. With approximately 160 participants, this conference showed that we wanted to meet and network in person and the enthusiasm and interaction were great.

The conference’s theme, Digital Transformation and PLM – a call for PLM Professionals to redefine and re-position the benefits and value of PLM, was quite open.

There are many areas where digitization affects the way to implement a modern PLM Strategy.

Now some of my highlights from day one. I needed to filter to remain around max 1500 words. As all the other sessions, including the sponsor vignettes, were informative, they increased the value of this conference.


Digital Skills Transformation -Often Forgotten Critical Element of Digital Transformation

Day 1 started traditionally with the keynote from Peter Bilello, CIMdata’s president and CEO. In previous conferences, Peter has recently focused on explaining the CIMdata’s critical dozen (image below). If you are unfamiliar with them, there is a webinar on November 10 where you can learn more about them.

All twelve are equally important; it is not a sequence of priorities. This time Peter spent more time on Organisational Change management (OCM), number 12 of the critical dozen – or, as stated, the Digital Transformation’s Achilles heel. Although we always mention people are important, in our implementation projects, they often seem to be the topic that gets the less focus.

We all agree on the statement: People, Process, Tools & Data. Often the reality is that we start with the tools, try to build the processes and push the people in these processes. Is it a coincidence that even CIMdata puts Digital Skills transformation as number 12? An unconscious bias?

This time, the people’s focus got full attention. Peter explained the need for a digital skills transformation framework to educate, guide and support people during a transformation. The concluding slide below says it all.


Transformation Journey and PLM & PDM Modernization to the Digital Future

The second keynote of the day was from Josef Schiöler, Head of Core Platform Area PLM/PDM from the Volvo Group. Josef and his team have a huge challenge as they are working on a foundation for the future of the Volvo Group.

The challenge is that it will provide the foundation for new business processes and the various group members, as the image shows below:


As Josef said, it is really the heart of the heart, crucial for the future. Peter Bilello referred to this project as open-heart surgery while the person is still active, as the current business must go on too.

The picture below gives an impression of the size of the operation.

And like any big transformation project also, the Volvo Group has many questions to explore as there is no existing blueprint to use.

To give you an impression:

  • How to manage complex documentation with existing and new technology and solution co-existing?
    (My take: the hybrid approach)
  • How to realize benefits and user adoption with user experience principles in mind?
    (My take: Understand the difference between a system of engagement and a system of record)
  • How to avoid seeing modernization as pure an IT initiative and secure that end-user value creation is visible while still keeping a focus on finalizing the technology transformation?
    (My take: think hybrid and focus first on the new systems of engagement that can grow)
  • How to efficiently partner with software vendors to ensure vendor solutions fit well in the overall PLM/PDM enterprise landscape without heavy customization?
    (My take: push for standards and collaboration with other similar companies – they can influence a vendor)

Note: My takes are just a starting point of the conversation. There is a discussion in the PLM domain, which I described in my blog post: A new PLM paradigm.

 

The day before the conference, we had a ½ day workshop initiated by SAAB and Eurostep where we discussed the various angles of the so-called Federated PLM.

I will return to that topic soon after some consolidation with the key members of that workshop.


Steering future Engineering Processes with System Lifecycle Management

Patrick Schäfer‘s presentation was different than the title would expect. Patrick is the IT Architect Engineering IT from ThyssenKrupp Presta AG. The company provides steering systems for the automotive industry, which is transforming from mechanical to autonomous driving, e-mobility, car-to-car connectivity, stricter safety, and environmental requirements.

The steering system becomes a system depending on hardware and software. And as current users of Agile PLM, the old Eigner PLM software, you can feel Martin Eigner’s spirit in the project.

I briefly discussed Martin’s latest book on System Lifecycle Management in my blog post, The road to model-based and connected PLM (part 5).

Martin has always been fighting for a new term for modern PLM, and you can see how conservative we are – for sometimes good reasons.

Still, ThyssenKrupp Presta has the vision to implement a new environment to support systems instead of hardware products. And in addition, they had to work fast to upgrade their current almost obsolete PLM environment to a new supported environment.

The wise path they chose was first focusing on a traditional upgrade, meaning making sure their PLM legacy data became part of a modern (Teamcenter) PLM backbone. Meanwhile, they started exploring the connection between requirements management for products and software, as shown below.

From my perspective, I would characterize this implementation as the coordinated approach creating a future option for the connected approach when the organization and future processes are more mature and known.

A good example of a pragmatic approach.


Digital Transformation in the Domain of Products and Plants at Siemens Energy

Per Soderberg, Head of Digital PLM at Siemens Energy, talked about their digital transformation project that started 6 – 7 years ago. Knowing the world of gas- and steam turbines, it is a domain where a lot of design and manufacturing information is managed in drawings.

The ultimate vision from Siemens Energy is to create an Industrial Metaverse for its solutions as the benefits are significant.

Is this target too ambitious, like GE’s 2014 Industrial Transformation with Predix? Time will tell. And I am sure you will soon hear more from Siemens Energy; therefore, I will keep it short. An interesting and ambitious program to follow. Sure you will read about them in the near future. 


Accelerating Digitalization at Stora Enso

Stora Enso is a Finish company, a leading global provider of renewable solutions in packaging, biomaterials, wooden construction and paper. Their director of Innovation Services, Kaisa Suutari, shared Stora Enso’s digital transformation program that started six years ago with a 10 million/year budget (some people started dreaming too). Great to have a budget but then where to start?

In a very systematic manner using an ideas funnel and always starting from the business need, they spend the budget in two paths, shown in the image below.

Their interesting approach was in the upper path, which Kaisa focused on. Instead of starting with an analysis of how the problem could be addressed, they start by doing and then analyze the outcome and improve.

I am a great fan of this approach as it will significantly reduce the time to maturity. However, how much time is often wasted in conducting the perfect analysis?

Their Digi Fund process is a fast process to quickly go from idea to concept, to POC and to pilot, the left side of the funnel. After a successful pilot, an implementation process starts small and scales up.

There were so many positive takeaways from this session. Start with an MVP (Minimal Viable Product) to create value from the start. Next, celebrate failure when it happens, as this is the moment you learn. Finally, continue to create measurable value created by people – the picture below says it all.

It was the second time I was impressed by Stora Enso’s innovative approach. During the PI PLMX 2020 London, Samuli Savo, Chief Digital Officer at Stora Enso, gave us insights into their innovation process. At that time, the focus was a little bit more on open innovation with startups. See my post:  The weekend after PI PLMx London 2020. An interesting approach for other businesses to make their digital transformation business-driven and fun for the people


 A day-one summary

There was Kyle Hall, who talked about MoSSEC and the importance of this standard in a connected enterprise. MoSSEC (Modelling and Simulation information in a collaborative Systems Engineering Context) is the published ISO standard (ISO 10303-243) for improving the decision-making process for complex products. Standards are a regular topic for this conference, more about MoSSEC here.

There was Robert Rencher, Sr. Systems Engineer, Associate Technical Fellow at Boeing, talking about the progress that the A&D action group is making related to Digital Thread, Digital Twins. Sometimes asking more questions than answers as they try to make sense of the marketing definition and what it means for their businesses. You can find their latest report here.

There was Samrat Chatterjee, Business Process Manager PLM at the ABB Process Automation division. Their businesses are already quite data-driven; however, by embedding PLM into the organization’s fabric, they aim to improve effectiveness, manage a broad portfolio, and be more modular and efficient.

The day was closed with a CEO Spotlight, Peter Bilello. This time the CEOs were not coming from the big PLM vendors but from complementary companies with their unique value in the PLM domain. Henrik Reif Andersen, co-founder of Configit; Dr. Mattias Johansson, CEO of Eurostep; Helena Gutierrez, co-founder of Share PLM; Javier Garcia, CEO of The Reuse Company and  Karl Wachtel, CEO, XPLM discussed their various perspectives on the PLM domain.

 

Conclusion

Already so much to say; sorry, I reached the 1500 words target; you should have been there. Combined with the networking dinner after day one, it was a great start to the conference. Are you curious about day 2 – stay tuned, and your curiosity will be rewarded.

 

Thanks to Ewa Hutmacher, Sumanth Madala and Ashish Kulkarni, who shared their pictures of the event on LinkedIn. Clicking on their names will lead you to the relevant posts.

 

As I promised I would be enjoying my holidays in the upcoming month there as still a few points I want to share with you.

Not a real blog post, more an agenda and a set of questions for potential follow-up.

Here are five topics for the upcoming months, potentially also relevant and interesting for you. Have a look.

 

Peer Check

This week the discussion I had with Adam Keating, Colab’s CEO and founder, was published on their podcast channel, Peer Check. As I slowly discovered the content, I mentioned their podcast in my last blog post.  I was impressed by the first episodes I could listen to and listened to all of them last week.

Digesting the content from these episodes, I have the impression that we are following Adam’s or Collab’s lifecycle. From understanding the market, the people, and the industry towards the real collaboration topics, like MBD, their product offering and ultimately the connection with PLM. I am curious about what is next.

For me discovering their podcast and being able to participate was an exciting and learning moment. I am still waiting for the readers of this blog to mention their favorite podcasts.

Let us know in the comments.

PLM Global Green Alliance

With the PLM Global Green Alliance (PGGA), we plan to have monthly ZOOM discussions with our LinkedIn members, moderated by one of the PGGA core team members.

The idea of these sessions is that we pick a topic, the moderator sets the scene and then it is up to the members to discuss.

Participants can ask questions and bring in their points. In our understanding, many companies believe they have to do something about sustainability beyond writing it in their mission, but where and how to start?

So the PGGA discussion will be a place to get inspired and act.

Potential topics for the discussion are: What technologies must I master to become more sustainable? How can I motivate my company to become real sustainable? What is a lifecycle assessment (LCA), and how to introduce it in my company? What is the circular economy, and what is needed to become more circular in the context of PLM?

If you like one of the topics, let us know in the comments or add your favorite discussion topic. More on the agenda in early September

 

PGGA meets ….

In this series with PLM vendors and solution providers, we try to understand their sustainability drivers, their solutions, their roadmap and their perception of what is happening in the field. So far, SAP, Autodesk and Dassault Systèmes have contributed to these series. After the summer, we continue with two interviews:

Early in September, the PGGA will discuss sustainability with Sustaira. Sustaira is a Siemens partner, and they offer an all-in-one Sustainability platform, domain-specific Sustainability app templates, and custom Sustainability web and mobile initiatives. Expect the interview to be published early in September.

In the last week of September, the PGGA will have a meeting with Aras in our series related to sustainability. Aras is one of the main PLM providers and we will discuss sustainability even more with them as you can read further on in this agenda. Expect the interview to be released by the end of September.

No actions here for you, just stay tuned in September with the PGGA.

 

CIMdata PLM Roadmap and PDT

On 18 and 19 October, the CIMdata PLM Road Map and PDT 2022 Conference is scheduled as an in-person event in Gothenburg.

The agenda is almost secured and can be found here.

It will be a conference with guidance from CIMdata and Eurostep completed with major Aerospace, Defense and Automotive companies sharing their experience towards a model-based and digital enterprise.

So no marketing but real content; however, there will also be forward-looking presentations related to new PLM paradigms and the relation to data and sustainability.

So if you are curious, come to his conference as you will be triply rewarded: by the content, the keynotes and discussions with your peers.

Register before September 12 to benefit from a 15 % Early Bird discount, which you can spend for the dinner after day 1. The conference dinner has always been a good moment for networking and discussion.

 

A Sustainable Future – Seize Opportunities When Someone Else Sees Costs

Last part of this agenda.

On  October 25th, I will participate as a PGGA member in a webinar with Aras, discussing sustainability in more depth compared to our earlier mentioned standard PGGA interview.

Here I will be joined by Patrick Willemsen from Aras. Patrick is the technical director of the Aras EMEA community, and together we will explore how companies aiming to deliver profitable products and solutions also can contribute to a more sustainable future for our planet.

Feel free to subscribe to this free webinar and discuss your thoughts with us in the Q&A session – here is the registration link.

 

Conclusion

No conclusion this time – all thinking is in progress and I hope to see your feedback or contribution to one of these events in person or through social media.

July and August are the quiet summer months here in Europe when companies slow down to allow people to recharge themselves.

However, the speed and hectic are not the same overall, nor is the recharging time. I will be entering a six-week thinking break, assembling thoughts to explore after the summer break. Here are some topics – and you may note – they are all connected.

The MBOM discussion

Although my German is not as good as my English, I got intrigued by a post from Prof. Dr. Jörg W. Fischer.

He claims there is no meaning to the MBOM  and, therefore, the “expensive” PLM concept of the MBOM has to disappear – read the original post here.

Jörg claims there are three reasons why the MBOM why we should not speak about the MBOM – here are the google translated quotes – and I left out some details to keep a place for the thoughts – not the answer yet:

  1. The MBOM as the structure for deriving the assembly drawings. No BOM! (here, I fully agree)
  2. The structure that comes out as a result when planning the assembly. Again, no BOM. (here, I tend to agree – however, we could extend this structure to an MBOM)
  3. The MBOM as the classic parts list in the ERP, the one with which the MRP run is performed. Is that an MBOM? Until recently, I thought so. But it isn’t. So again, no MBOM. (here, I tend to agree – however, we could extend this structure to an MBOM)

The topic on LinkedIn here initiated an interesting sharing of viewpoints. I am quite aligned with Martin Eigner’s comment. It is a pity that this type of discussion is hidden in a LinkedIn environment and in the German language. It would be great to discuss such a topic at a PLM conference. For example, the CIMdata PLM roadmap conference had several Multiview BOM discussions coming from Aerospace and Defense action groups.

Perhaps comparing these two viewpoints – preferably in English – could lead to a better understanding for all of us. Now communication language and system dependencies might blur the methodology discussion.

Cheryl Peck (CIMdata PLM Roadmap organizer)/ Jörg W. Fischer, are you open to this suggestion? BOM discussions have always been popular.

PLM Roadmap & PDT 2022

The good news is the upcoming PLM Roadmap & PDT 2022 event is scheduled as an in-person event on the 18th and 19th of October in Gothenburg, Sweden. Let’s hope no new corona-variant will destroy this plan. I am confident to be there as the Swedish COVID-19 approach has kept society open as much as possible.

Therefore, I am collecting my topics to discuss and preparing my luggage and presentation to be there.

The theme of the conference: Digital Transformation and PLM – a call for PLM Professionals to redefine and re-position the benefits and value of PLM, is close to my experience.

New PLM paradigms are coming up, while at the same time, we are working on solidifying existing concepts, like the Multiview BOM. The PDT part of the conference always brought interesting sessions related to sustainability and, often, the circular economy.

I am curious to see the final agenda. Hakan Karden already gave us some insights into why it is good to be curious – read it here.

Sustainability

Talking and learning about sustainability at PDT Europe is not a luxury. In particular, we experienced an unforeseen heatwave in western Europe, reminding us that the climate is not slowing down. More the contrary, rapid climate change caused by human influence becomes more and more visible.

Unfortunately, the people that suffer from droughts, bushfires, and famine are not the ones that can be held responsible for these effects. It is a global crisis, and the strongest shoulders must carry the weight to address these issues.

In that context, we had an internal meeting with the PLM Global Green Alliance core team members to plan our activities for the rest of the year.

Besides interviews with PLM vendors and technology solution providers, we want to create opportunities for PGGA members to discuss PLM technology, methodology or change topics of interest, moderated by one of our core team members.

One of our observations is that awareness of the need for a more sustainable society exists. In polls all around the world, the majority of people mention their concerns.

However, where to start? What does matter, and how to influence companies as individuals? We also need to learn what is real and what is greenwashing. Therefore we want to schedule open discussions with PGGA members (are you already a member?) to share knowledge and thoughts about a topic. More about the agenda after the summer break.

Discussions & Podcasts

While I remain open for discussions and those who contacted me with a direct message on LinkedIn will acknowledge there is always a follow-up.

Whenever I have time – most of the time, I target Fridays for ad-hoc discussions – I am happy to schedule a zoom session to learn and discuss a particular topic without obligations. It will be a discussion, not a consult.

During Covid-lockdowns, I learned to appreciate podcasts. While making the daily walk through the same environment, the entertainment came from listening to an interesting podcast.

I learned a lot about history, mysteries, and human behavior. Of course, I was also looking for PLM-related podcasts. Of course, the major vendors found their way to podcasts too. However, I think they are often too slick, only highlighting a vision and not enough discussing what really happens in the field.

Starting a PLM-related podcast, and I want to highlight three of them

The Share PLM podcast, with 11 episodes, started promising in 2020. After a first start, it becomes difficult to deliver continuous new content.

Currently, I am talking with the Share PLM team to see how we can build this continuity and extend the content. There are so many interesting persons in our network that have valuable opinions about PLM to share. More after the summer

The Peer Check podcast from CoLab is not a typical PLM podcast. More a focus on what engineering leaders should know. They started in 2022 and have already published ten episodes. I am in the process of listening to all of them, and I found them very refreshing.

This week I was happy to join Adam Keating, founder of CoLab, in a discussion related to Systems of Record and Systems of Engagement. More new after the summer.

The Change Troubleshooter podcast from Nina Dar, with already 34 episodes, is a podcast not focusing on PLM purely. Although Nina has a background in coaching PLM implementations, her episodes are around A Human Approach to Innovation and Change. You can imagine it is quite aligned with my area of interest.

In particular, Nina and I are having some side discussions about sustainability and (the lack of) human behavior to address climate change. You might hear more from Nina through our PGGA community.

More podcasts?

I am curious to learn if similar podcasts exist to the topics I mentioned in this post. If so, provide a link in the comments. With enough feedback, I will publish a top-ten list this year’s end.

 

Conclusion

In a society that seems to behave as if everything is black and white, to be solved by a tweet, we need people that can build a colorful opinion.  Conferences, discussions and podcasts can help you remain curious and learn. As it must be extremely boring if you know already everything.

Have a great summertime.

 

Three weeks ago, we published our first PLM Global Green Alliance interview discussing the relationship between PLM and Sustainability with the main vendors. We talked with Darren West from SAP.

You can find the interview here: PLM and Sustainability: talking with SAP.

When we published the interview, it was also the moment a Russian dictator started the invasion of Ukraine, making it difficult for me to focus on our sustainability mission, having friends in both countries.

Now, three weeks later, with even more horrifying news coming from Ukraine, my thoughts are with the heroic people there, who resist and fight for their lives to exist. And it is not only in Ukraine. Also, people suffering under other totalitarian regimes are fighting this unfair battle.

Meanwhile, another battle that concerns us all might get stalled if the conflict in Ukraine continues. This decade requires us to focus on the transition towards a sustainable planet, where the focus is on reducing carbon emissions. It is clear from the latest IPPC report: Impacts Adaptation and Vulnerability that we need to act.

Autodesk

Therefore, I am happy we can continue our discussion on PLM and Sustainability, this time with Autodesk. In the conversation with SAP, we discovered SAP’s strength lies in measuring the environmental impact of materials and production processes. However, most (environmental) impact-related decisions are made before the engineering & design phase.

Autodesk is a well-known software company in the Design & Manufacturing industry and the AEC (Architecture, Engineering and Construction) industry.

Autodesk was open to sharing its sustainability activities with us. So we spoke with Zoé Bezpalko, Autodesk’s Sustainability Strategy Manager for the Design & Manufacturing Industries,  and Jon den Hartog, Product Manager for Autodesk’s PDM and PLM solutions. So we were talking with the right persons for our PLM Global Green Alliance.

Watch the 30 minutes recording below, learn more about Autodesk’s sustainability goals and offerings and get motivated to (re)act.

The slides shown in this presentation can be downloaded HERE

What we have learned

The interview showed that Autodesk is actively working on a sustainable future. Both by acting internally, but, and even more important, by helping their customers to have a positive impact, using technologies like generative design and more environmentally friendly building projects. We talked about the renovation project of our famous Dutch Afsluitdijk.

The second observation is that Autodesk is working on empowering the designer to make better decisions regarding material usage or reuse. Life Cycle Assessment done by engineers will be a future required skill. As we discussed, this bottom-up user empowerment should be combined with a company strategy.

Want to learn more?

As you can see from the image shown in the recording, there is a lot to learn about Autodesk Forge. Click on the image for your favorite link, or open the PDF connected to the recording for your sustainability plans.

And there is the link to the Autodesk sustainability hub: Autodesk.com/sustainability

Conclusion

This was a motivating session to see Autodesk acting on Sustainability, and they are encouraging their customers to act.

It is necessary that companies and consumers get motivated and supported for more sustainable products and activities. We look forward to coming back with Autodesk in a second round with the PLM vendors to discover and discuss progress.

Sustainability has been already a topic on my agenda for many years. So when Rich McFall asked me to start the PLM Global Green Alliance (PGGA) in 2018, I supported that initiative. You can read more about my PLM and Sustainability ideas in this post here.

I have been lecturing about the relation between PLM and Sustainability last year. In 2018, the PGGA was a niche alliance trying to find people who would like to work and share PLM-related practices with others for a greener and sustainable planet.

Thanks to, or actually due to, the pandemic, climate disasters and the return of the US supporting the Paris Climate agreements, it became clear companies need to act. And preferably as soon as possible, which led to sustainability activities in many companies.

Also, the main PLM vendors started to publish their support and vision for a sustainable future, the area where we believe the PGGA can contribute in spreading the practices and experiences.

For that reason, the PGGA is aiming this year to have a series of discussions with the main PLM Vendors and their sustainability programs.

SAP

This time we are happy to publish an interview with Darren West from SAP. Darren West is the product management lead for SAP’s Circular Economy solutions. His role is to work with customers, sales and pre-sales colleagues, partners, solutions teams and product owners to expand existing and build new sustainability products, particularly those impacting Circular Economy topics.

We are glad to speak with Darren, as we believe sustainability and the circular economy go hand in hand and it requires systems thinking. We believe SAP, strong in managing materials and manufacturing processes, should be a leader in providing insights in ESG reporting. Helping companies to improve their environmental impact of products and production processes as they have the data.

Have a look at this 34 minutes interview and discussion with Darren West

The slides shown in this recording can be found  here: Circular Economy -SAP for PLM Green Alliance

What we have learned

The interview showed that SAP is actively working on a sustainable future. Both by acting by themselves, but even more important, by helping their customers to change to more sustainable designs and production methods. There is still a way to go and we do not have too much time to sit back. The power of the current SAP Responsible Design and Production module is that it allows companies to understand their environmental impact and improve where possible. This is step 1 in my opinion to find a way to create sustainable products and business models.

The second, more general observation, is that we need to make our full product lifecycle management digital and connected. Data-driven is the only way to have efficient processes to estimate and calculate our environmental impact – my favorite From Coordinated to Connected topic.

Want to learn more?

In the context of this recording, Daren shared the following links for those of you who got inspired by the discussion (in alphabetical order):

Conclusion

This was a motivating session to see PLM-related vendors are taking action. Next time, you will learn more from the design side when we talk with Autodesk about their sustainability program.

Unfortunately the day after this motivating session we were shocked by the invasion of Ukraine by Russia.  So I am in a mixed mood, as having friends in both countries makes me realize that one dictator can kill people and hope.

Listen to president Zelensky’s speech to the Russian people and get inspired to act against any brainwashing or dictatorship. To my friends and readers, wherever you are, stay strong, informed and human.


 

In the past four weeks, I have been discussing PLM education from different angles through interviews with Peter Bilello (CIMdata), Helena Gutierrez (Share PLM), John Stark (John Stark Associates) and Dave Slawson (Quick Release). Each of these persons brought their specialized focus on PLM.

In this post, I want to conclude and put their expertise in the context of PLM – people, processes and tools.

CIMdata

Originally CIMdata became known for their CAD/CAM market analysis, later expanding into simulation and PLM vendors analysis. And they are still a reference for everyone following the PLM Market. They provide market numbers and projections related to PLM for that part. Together with ARC, they are for me the two sources to understand what is happening business-wise in the PLM market.

Thanks to the contacts with all the vendors, they have a good overview of what is happening. That makes their strategic advice and training useful for companies that want to benchmark where they are and understand the current trends, all vendor-independent.

Their PLM Roadmap conferences have been one of the few consistent vendor-independent conferences that still take place.

If you search for the term “The weekend after PLM Roadmap …..” you will find many of my reviews of these conferences.

Besides these activities, they are also facilitating industry action groups where similar companies in an industry discuss and evaluate various methodologies and how they could be implemented using various PLM systems – the most visible for me is the Aerospace & Defense PLM Action Group

Share PLM

Share PLM is still a young organization focusing on Humanizing PLM. Their focus is on the end-to-end PLM education process. Starting from an education strategy focusing on people, they can organize and help you build attractive and didactical training or elearnings related to your PLM processes and systems in use.

Besides their core offering, they are also justifying their name; they really share PLM information. So have a look at their Our Work tab with samples. In particular, as I mentioned in my interview with them, I like their podcasts.

 

In this post, I try to find similar people or companies to those I interviewed.

When looking at Share PLM, Action Engineering in the US comes to my mind. They are the specialists dedicated to helping organizations large and small achieve their Model-Based Definition (MBD) and Model-Based Enterprise (MBE) goals.

To refresh your memory, read my post with Jennifer Herron, the founder of Action Engineering here: PLM and Model-Based Definition

 

John Stark

Although John might be known as a leading writer of PLM books, he is also active in advising companies in their PLM journeys. Somehow similar to what I do, the big difference is that John takes the time to structure the information and write it down in a book. Just have a look at his list of published PLM books here.

My blog posts are less structured and reflect my observations depending on the companies and people I meet. Writing a foundational book about PLM would be challenging, as concepts are radically changing due to globalization and digitization.

John’s books are an excellent foundation for students who want to learn PLM’s various aspects during their academic years. Students can sit down and take the time to study PLM concepts. Later, suppose you want to acquire PLM knowledge relevant to your company.

In that case, you might focus on specialized training, like the ones CIMdata provides.

There are many books on PLM – have a look at this list. Which book to read depends probably a lot on your country and the university you are associated with. In my network, I have recently seen books from Martin Eigner and  Uthayan Elangovan.   Rosemary Astheimer’s book Model-Based Definition in the Product Lifecycle is still on my to-read list.

And then, there is a lot of research done by universities worldwide. So, if you are lucky, there is good education for PLM-related practices in your country.

Quick Release

My post with Quick Release illustrated the challenges of a PLM consultancy company. It showed their efforts to enable their consultants to be valuable for their customers and create a work environment that inspires them to grow and enjoy their work.

Quick Release aims for a competitive advantage to have their consultants participate in actual work for their customers.

Not only from the conceptual point of view but also to get their hands “dirty”.

There are many other PLM consultancy firms. Having worked with Atos, Accenture, Capgemini, Delloite, PWC, who have their PLM practices, you realize that these companies have their methodologies and preferences. The challenge of their engagements is often the translation of a vision into an affordable roadmap.

Example of Accenture Digital PLM message

Consultancy firms need to be profitable, too, and sometimes they are portrayed as a virus. Once they are in, it is hard to get rid of them.

I do not agree with that statement, as companies often keep relying on consultants because they do not invest in educating their own people. It is a lack of management prioritization or understanding of the importance. Sometimes the argument is: “We are too busy” – remember the famous cartoons.

Consultants cannot change your company; in the end, you have to own the strategy and execution.

And although large consultancy firms might have many trained resources, my experience with these companies is that success often depends on one or two senior consultants. Consultancy is also a human-centric job, being able to connect to the customer in their language and culture.

Good consultants show their value by creating awareness and clarity first. Next, by helping the customer execute their strategy without big risks or hiccups. Finally, a good consultant becomes redundant as the knowledge has been transferred and digested to the customer.

It is like growing up.

System Integrators

It is a small step from consultancy firms to system integrators, as many consultancy firms have specialists in their company that are familiar with certain vendors’ systems. And you might have discovered that the systems that require the most integration or configuration work have the largest practices globally.

So I did a “quick and dirty” search on LinkedIn, looking for people with the xxx PLM consultant role, where xxx is the name of the PLM Vendor.

This to understand how big is the job market for such a specialized PLM consultant.

The image shows the result and I let you draw your own conclusions.

System Integrators are usually the most important partners for a PLM implementation once you choose. Therefore, when I support a PLM selection process, I always look at the potential implementation partner. Their experience, culture and scale are as important as selecting the best tools.

System Integrators can benefit from their past experiences and best practices. It is a myth that every company is so unique and should be treated differently. Instead, companies are different because of historical reasons. And these differences to best practices are sometimes inhibitors instead of advantages.

Related to education, System Integrators are often focused on technical training. Still, they might also have separate experts in training or organizational change management.

 

PLM Vendors

For me, the PLM vendors are the ones that should inspire the customers. Have a look at the “famous” CIMdata slide illustrating the relation between vision, technology and implemented practices – there is a growing gap between the leaders and the followers.

PLM Vendors often use their unique technical capabilities as a differentiator to the competition and inspiration for C-level management. Just think about the terms: Industry 4.0, Digital Twin, Digital Thread, Digital Platform, Model-Based Enterprise and more about sustainability targeted offerings.

The challenge however is to implement these concepts in a consistent manner, allowing people in an organization to understand why and what needs to be done.

The PLM editor’s business model is based on software sales or rental. Therefore, they will focus on their benefits and what competitors fail to do. And as they have the largest marketing budgets, they are the most visible in the PLM-related media.

Of course reality is not that dramatic – education is crucial

You can compare PLM Vendors also with populists. The aim of a populist is to create an audience by claiming they can solve your problems (easily) by using simple framing sentences. However, the reality is that the world and the current digitalization in the PLM domain are not simple.

Therefore we need education, education and education from different sources to build our own knowledge. It is not about the tool first. It is people, process and then tools/technology

 

People, Process, Tools

Education and the right education for each aspect of PLM are crucial to making the right decision. To simplify the education message, I tried to visualize and rate each paragraph along with the People, Process and Tools assessment.

What do you think? Does this make sense related to education?

 

Conclusion

Education is crucial at every level of an organization and at every stage of your career. Take your time to read and digest the information you see and compare and discuss it with others. Be aware of the People, Process and Tools matrix when retrieving information. Where does it apply, and why.

I believe PLM is considered complex because we are dealing with people who all have different educational backgrounds and, therefore, an opinion. Invest in alignment to ensure the processes and tools will be used best.

In the past four weeks, I have been writing about the various aspects related to PLM Education. First, starting from my bookshelf, zooming in on the strategic angle with CIMdata (Part 1).

Next, I was looking at the educational angle and motivational angle with Share PLM (Part 2).

And the last time,  I explored with John Stark the more academic view of PLM education. How do you – students and others – learn and explore the full context of PLM (Part 3)?

Now I am talking with Dave Slawson from Quick Release_ , exploring their onboarding and educational program as a consultancy firm.

How do they ensure their consultants bring added value to PLM-related activities, and can we learn something from that four our own practices?

Quick Release

Dave, can you tell us something more about Quick Release, further abbreviated to QR, and your role in the organization?
.

Quick Release is a specialist PDM and PLM consultancy working primarily in the automotive sector in Europe, North America, and Australia. Robust data management and clear reporting of complex subjects are essential.

Our sole focus is connecting the data silos within our client’s organizations, reducing program or build delays through effective change management.

Quick Release promise – PDT 2019

I am QR’s head of Learning and Development, and I’ve been with the company since late 2014.

I’ve always had a passion for developing people and giving them a platform to push themselves to realize their potential. QR wants to build talent from within instead of just hiring experienced people.

However, with our rapid growth, it became necessary to have dedicated full-time resources to faster onboarding and upskilling our employees. This is combined with having an ongoing development strategy and execution.

QRs Learning & Development approach

Let’s focus on Learning & Development internally at QR first. What type of effort and time does it take to onboard a new employee, and what is their learning program?
.

We have a six-month onboarding program for new employees. Most starters join one of our “boot camps”, a three-week intensive program where a cohort of between 6 and 14 new starters receive classroom-style sessions led by our subject matter experts.

During this, new starters learn about technical PDM and PLM and high-performance business skills that will help them deliver excellence for or clients and feel confident in their work.

Quick Release BoB track process – click to enlarge

While the teams spend a lot of time with the program coordinator, we also bring in our various Subject Matter Experts (SMEs) to ensure the highest quality and variety in these sessions. Some of these sessions are delivered by our founders and directors.

As a business, we believe in investing senior leadership time to ensure quality training and give our team members access to the highest levels of the company.

Since the Covid-19 pandemic started, we moved our training program to be primarily distance learning. However, some sessions are in person, with new starters attending workshops in our regional offices. Our sessions focus on engagement and “doing” instead of just watching a presentation. New starters have fed back that they are still just as enjoyable via distance learning.

Following boot camp, team members will start work on their client projects, supported by a Project Manager and a mentor. During this period, their mentor will help them use the on-the-job experience to build up their technical knowledge on top of their bootcamp learning. The mentor is also there to help them cope with what we know is a steep learning curve. Towards the end of the six months program, each new starter will carry out a self-evaluation designed to help them recognize their achievements to date and identify areas of focus for ongoing personal development.

We gather feedback from the trainers and trainees throughout the onboarding programs, ensuring that the former is shared with their mentors to help with coaching.

The latter is used to help us continuously improve our offering. Our trainers are subject matter experts, but we encourage them to evolve their content and approach based on feedback.

 

The learning journey

Some might say you only learn on the job – how do you relate to this statement? Where does QR education take place? Can you make a statement on ROI for Learning & Development?

It is important to always be curious related to your work. We encourage our team members to challenge themselves to learn new things and dig deeper. Indeed, constant curiosity is one of our core values. We encourage people to challenge the status quo, challenge themselves, and adopt a growth mindset through all development and feedback cycles.

The learning curve in PDM and PLM can be steep; therefore, we must give people the tools and feedback that they can use to grow. At QR, this starts with our onboarding program and flows into an employee’s full career with us. In addition, at the end of every quarter, team members receive performance feedback from their managers, which feeds into their development target setting.

We have a wealth of internal resources to support development, from structured training materials to our internally compiled PDM Wiki and our suite of development “playbooks” (curated learning journeys catering to a range of learning styles).

On-the-job learning is critically important. So after the boot camp, we put our team members straight into projects to make sure they apply and build on their baseline knowledge through real-world experience. Still, they are supported with formal training and ongoing access to development resources.

Regarding Return on Investment, while it is impossible to give a specific number, we would say that quality training is invaluable to our clients and us. In seven years, the company has grown from 60 to 300 employees. In addition, it now operates in three other continents, illustrating that our clients trust the quality of how we train our consultants!

We also carried out internal studies regarding the long-term retention of team members relative to onboarding quality. These studies show that team members who experience a more controlled and structured onboarding program are mostly more successful in roles.

Investing in education?

I understood some of your customers also want to understand PLM processes better and ask for education from your side. Would the investment in education be similar? Would they be able to afford such an effort?

Making a long-term and tangible impact for our clients is the core foundation of what QR are trying to achieve. We do not want to come in to resolve a problem, only for it to resurface once we’ve left. Nor do we want to do work that our clients could easily hire someone to do themselves.

Therefore the idea of delivering a version of our training and onboarding program to clients is very attractive to us. We offer clients a shortened version of our bootcamp (focused on technical PDM, PLM and complexity management without the consultancy skills to our clients).

This is combined with an ongoing support program that transitions the responsibilities within the client team away from our consultants towards the client’s own staff.

We’d look to run that program over approximately 6 months so that the client can be confident that their staff has reached the level of technical expertise. There would be an upfront cost to the client to manage this.

However, the program is designed to support quality skills development within their organization.

 

PLM and Digital Transformation?

Education and digital transformation is a question I always ask. Although QR is already established in the digital era, your customers are not. What are the specific parts of digital transformation that you are teaching your employees and customers

The most inefficient thing we see in the PDM space is the reliance on offline, “analog” data and the inability to establish one source of truth across a complex organization. To support business efficiency through digital transformation, we promote a few simple core tenets in everything we do:

  • Establish a data owner who not only holds the single reference point but also is responsible for its quality
  • Right view reporting – clearly communicate exactly what people need to know, recognizing that different stakeholders need to know different things and that no one has time to waste
  • Clear communications – using the right channels of communication to get the job done faster (including more informal channels such as instant messaging or collaborative online working documents)
  • Smart, data-led decision making – reviewing processes using accurate data that is analyzed thoroughly, and justifying recommendations based on a range of evidence
  • Getting your hands dirty! – Digital Transformation is not just a “systems” subject but relies on people and human interaction. So we encourage all of our consultants to actually understand how teams work. Not be afraid to roll up their sleeves and get stuck in instead of just analyzing from the outside!

Want to learn more?

Dave, Could you point us to relevant Learning & Development programs and resources that are valuable for the readers of this blog?
.

If you are interested in learning within the PDM and PLM space, follow Quick Release on LinkedIn as we publish thought leadership articles designed to support industry development.

For those interested in Learning & Development strategy, there is lots of UK and Ireland guidance available from the Chartered Institute of Personnel and Development (CIPD). Similar organizations exist in other countries, such as the Society for Human Resource Management (SHRM) in the USA) which are great resources for building Learning & Development specific skills.

In my research, I often find really thought-provoking articles that shape my approach and thinking regarding Learning & Development, HR and a business approach published by Forbes and Harvard Business Review.

 

What I learned

When I first discovered Quick Release as a company during one of the PLM Roadmap & PDT conferences (see “The weekend after PLM Roadmap & PDT 2019″) I was impressed by their young and energetic approach combined with being pragmatic and focused on making the data “flow”.  Their customers were often traditional automotive companies having the challenge to break the silos. You could say QR was working on the “connected” enterprise as I would name it.

PLM consultancy must change

Besides their pragmatic approach, I discovered through interactions with QR that they are a kind of management consultancy firm you would expect in the future. As everything is going to be faster experience counts. Instead of remaining conceptual and strategic, they do not fear being with their feet in the mud.

This requires a new type of consultant and training, as employees need to be able to connect both to specialists at their customers and also be able to communicate with management. These types of people are hard to get as this is the ideal profile of a future employee.

The broad profile

What I learned from Dave is that QR invests seriously in meaningful education and coaching programs for their employees – to give them a purpose and an environment where they feel valued. I would imagine this applies actually to every company of the future, therefore I am curious if you could share your experiences from the field, either through the comments to this post or contact me personally.

Conclusion

We have seen now four dimensions of PLM education and I wish they gave you insights into what is possible. For each of the companies, I interviewed there might be others with the same skills. What is important is to realize the domain of PLM needs those four dimensions. In my next (short) post I will provide a summary of what I learned and what I believe is the PLM education of the future. Stay connected!

And a bonus you might have seen before – the digital plumber:

In my previous posts dedicated to PLM education, I shared my PLM bookshelf, spoke with Peter Bilello from CIMdata about their education program and talked with Helena Gutierrez from SharePLM about their education mission.

In that last post, I promised this post will be dedicated to PLM education before s**t hits the fan. This statement came from my conversation with John Stark when we discussed where proper PLM education starts (before it hits the fan).

John is a well-known author of many books. You might have read my post about his book: Products2019: A project to map and blueprint the flow and management of products across the product lifecycle: Ideation; Definition; Realisation; Support of Use; Retirement and Recycling. A book with a very long title reflecting the complexity of a PLM environment.

John is also a long-time PLM consultant known in the early PLM community for his 2PLM e-zine. The 2PLM e-zine was an information letter he published between 1998 and 2017 before blogging and social interaction, updating everyone in the PLM community with the latest news. You probably were subscribed to this e-zine if you are my age.

So, let’s learn something more from John Stark

John Stark

John, first of all, thanks for this conversation. We have known each other for a long time. First of all, can you briefly introduce yourself and explain where your passion for PLM comes from?

The starting point for my PLM journey was that I was involved in developing a CAD system. But by the 1990s, I had moved on to being a consultant. I worked with companies in different industry sectors, with very different products.

I worked on application and business process issues at different product lifecycle stages – Ideation; Definition; Realization; Support of Use; Retirement and Recycling.

However, there was no name for the field I was working in at that time. So, I decided to call it Product Lifecycle Management and came up with the following definition:
‘PLM is the business activity of managing, in the most effective way, a company’s products all the way across their lifecycles; from the very first idea for a product, all the way through until it is retired and disposed of’.

PLM is the management system for a company’s products. It doesn’t just manage one of its products. It manages all of its parts and products and the product portfolio in an integrated way.’

I put that definition at the beginning of a book, ‘Product Lifecycle Management: Paradigm for 21st Century Product Realization’, published in 2004 and has since become the most cited book about PLM. I included my view of the five phases of the product lifecycle

and created the PLM Grid to show how everything (products, applications, product data, processes, people, etc.) fits together in PLM.

From about 2012, I started giving a blended course, The Basics of PLM, with the PLM Institute in Geneva.

As for the passion, I see PLM as important for Mankind. The planet’s 7 billion inhabitants all rely on products of various types, and the great majority would benefit from faster, easier access to better products. So PLM is a win-win for us all.

That’s interesting. I also had a nice definition picture I used in my early days. x

PI London 2011

and I had my view of the (disconnected) lifecycle.

PI Apparel London 2014

The education journey

John, as you have been active in PLM education for more than twenty years, do you feel that PLM Education and Training has changed.

PLM has only existed for about twenty years. Initially, it was so new that there was just one approach to PLM education and training, but that’s changed a lot.

Now there are specific programs for each of the different types of people interested or involved with PLM. So, for example, now there are specific courses for students, PLM application vendor personnel, PLM Managers, PLM users, PLM system integrators, and so on. Each of these groups has a different need for knowledge and skills, so they need different courses.

Another big change has been in the technologies used to support PLM Education and Training. Twenty years ago, the course was usually a deck of PowerPoint slides and an overhead projector. The students were in the same room as the instructor.

These days, courses are often online and use various educational apps to help course participants learn.

Who should be educated?

Having read several of your books, they are very structured and academic. Therefore, they will never be read by people at the C-level of an organization. Who are you targeting with your books, and why?

Initially, I wasn’t targeting anybody. I was just making my knowledge available. But as time went by, I found that my books were mainly used in further education and ongoing education courses.

So now, I focus on a readership of students in such organizations. For example, I’ve adapted some books to have 15 chapters to fit within a 15-week course.

Students make up a good readership because they want to learn to pass their exams. In addition, and it’s a worldwide market, the books are used in courses in more than twenty countries. Also, these courses are sufficiently long, maybe 150 hours, for the students to learn in-depth about PLM. That’s not possible with the type of very short PLM training courses that many companies provide for their employees.

PLM education

Looking at publicly available PLM education, what do you think we can do better to get PLM out of the framing of an engineering solution and become a point of discussion at the C-level

Even today, PLM is discussed at C-level in some companies. But in general, the answer is to provide more education about PLM. Unfortunately, that will take time, as PLM remains very low profile for most people.

For example, I’m not aware of a university with a Chair of Product Lifecycle Management. But then, PLM is only 20 years old, that’s very young.

It often takes two generations for new approaches and technologies to become widely accepted in the industry.

So another possibility would be for leading vendors of PLM applications to make the courses they offer about PLM available to a wider audience.

A career with PLM?

Educating students is a must, and like you and me, there are a lot of institutions that have specialized PLM courses. However, I also noticed a PLM expert at C-level in an organization is an exception; most of the time, people with a financial background get promoted. So, is PLM bad for your career?

No, people can have a good career in PLM, especially if they keep learning. There are many good master’s courses if they want to learn more outside the PLM area. I’ve seen people with a PLM background become a CIO or a CEO of a company with thousands of employees. And others who start their own companies, for example, PLM consulting or PLM training. And others become PLM Coaches.

PLM and Digital Transformation

A question I ask in every discussion. What is the impact of digital transformation on your area of expertise? In this case, how do you see PLM Education and Training looking in 2042, twenty years in the future?

I don’t see digital transformation really changing the concept of PLM over the next twenty years. In 2042, PLM will still be the business activity of managing a company’s products all the way across their lifecycles.

So, PLM isn’t going to disappear because of digital transformation.

On the other hand, the technologies and techniques of PLM Education and Training are likely to change – just as they have over the last twenty years. And I would expect to see some Chairs of Product Lifecycle Management in universities, with more students learning about PLM. And better PLM training courses available in companies.

I see digital transformation making it possible to have an entire connected lifecycle without a lot of overhead.

Digital Transformation – platforms working together

 Want to learn more?

My default closing question is always about giving the readers pointers to more relevant information. Maybe an overkill looking at your oeuvre as a writer. Still, the question is, where can readers from this blog learn more?

x
Three suggestions:
x

What I learned

By talking with John and learning his opinion, I see the academic approach to define PLM as a more scientific definition,  creating a space for the PLM professional.

We had some Blog /LinkedIn interaction related to PLM:  Should PLM become a Profession? In the past (2017).

When I search on LinkedIn, I find 87.000 persons with the “PLM Consultant” tag. From those, I know in my direct network, I am aware there is a great variety of skills these PLM Consultants have. However, I believe it is too late to establish the PLM Professional role definition.

John’s focus is on providing students and others interested in PLM a broad fundamental knowledge to get into business. In their day-to-day jobs, these people will benefit from knowing the bigger context and understanding the complexity of PLM.

This is also illustrated in Product2019, where the focus is on the experience – company culture and politics.

Due to the diversity of PLM, we will never be able to define the PLM professional job role compared to the Configuration Manager. Two disciplines are crucial and needed for a sustainable, profitable enterprise.

Conclusion

In this post, we explored a third dimension of PLM Education, focusing on a foundational approach, targeting in particular students to get educated on all the aspects of PLM. John is not the only publisher of educational books. I have several others in my network who have described PLM in their wording and often in their language. Unfortunately, there is no central point of reference, and I believe we are too late for that due to the tremendous variety in PLM.

Next week I will talk with a Learning & Development leader from a company providing PLM consultancy – let’s learn how they enable their employees to support their customers. 

In my previous posts dedicated to PLM education, I shared my and spoke with Peter Bilello from CIMdata about their education program. This time I am talking with Helena Gutierrez, one of the founders of Share PLM.

They are a young and energetic company with a mission to make PLM implementations successful, not through technology or customization, but through education and training.

Let’s discover their mission.

Share PLM

Helena, let me start with the brilliant name you have chosen for the company: Share PLM. Sharing (information) is the fundamental concept of PLM; if you don’t aim to share from the start, you won’t be able to fix it later. Can you tell us more about Share PLM’s mission and where you fit in the PLM ecosystem? 

Jos, first of all, thank you for the invitation to your blog! That’s a great question. In my previous job, as a young PLM director at the former Outotec, nowadays Metso Outotec, I realized how much I could learn from sharing experiences with other professionals.

I thought that by bringing people together from different companies with different backgrounds, PLM professionals could learn and get prepared for some of their projects.

In the beginning, I envisioned some kind of a marketplace, where people could also sell their own resources. A resource I often missed was some kind of POC template for a new deployment, these kinds of things.

I still remember my boss’s face at that time when I told him, Sami Grönstrand, that I wanted to sell templates. [laugh]

A lot has happened since then and we have evolved into a small niche where we can offer a lot of value.

Software vendors keep their PLM systems generic. And almost every company needs to adapt their systems to their company reality: their processes, their system architecture, and their people.

The key questions are: How can I map my company’s processes and the way we work to the new system? How can I make sense of the new systems and help people understand the big picture behind the system clicks?

That’s where we come in.

Education or Training

With Peter Bilello, we discussed the difference between education and training. Where would you position Share PLM?

This is an interesting differentiation – I must say I hadn’t heard of it before, but it makes sense.

I think we are in the middle of the two: theory and practice. You see, many consulting companies focus on the “WHY”, the business needs. But they don’t touch the systems. So don’t tell them to go into Teamcenter or OpenBOM because they want to stay at a theoretical level.

Some system integrators get into the system details, but they don’t connect the clicks to the “WHY” to the big picture.

The connection between the “WHY” and the “HOW” is really important to get the context, to understand how things work.

So that’s where we are very strong. We help companies connect the “WHY” and the “HOW”. And that’s powerful.

 

The success of training

We are both promoting the importance of adequate training as part of a PLM implementation. Can you share with us a best-in-class example where training really made a difference? Can we talk about ROI in the context of training?

Jos, I think when I look at our success stories, most good examples share some of the following characteristics:
xxxx

  • All start with “WHY”, and they have a story. 

In today’s world, people want to understand the “WHY”. So in practical terms, we work with customers to prepare a storyline that helps understand the “WHY” in a practical and entertaining manner.

  • All have a clear, top-down visualization of the process and related use cases.

This is simple, but it’s a game-changer. When people see the big picture, something “clicks,” and they feel “safe” at first sight. They know there is a blueprint for how things work and how they connect.

  • All have quick, online answers to their questions. 

A digital knowledge base where people can find quick answers and educate themselves.

This is one example of a knowledge base from one of our customers, OpenBOM. As you can see from the link below, they have documented how the system should be used in their knowledge base. In addition, they have a set of online eLearning courses that users can take to get started.

  • All involve people in the training and build a “movement”.  

People want to be heard and be a part of something. Engaging people in user communities is a great way to both learn from your users, and make them a part of your program. Bringing people together and putting them at the center of your training. I think this is key to success.

 

Training for all types of companies?

Do you see a difference between large enterprises and small and medium enterprises regarding training? Where would your approach fit best?

Yes, absolutely. And I think the most important difference is speed.

A big company can afford to work on all the elements I described before at the same time because they have the “horse-power” to drive different tracks. They can involve different project managers, and they can finance the effort.

Small companies start small and build their training environment slowly. Some might do some parts by themselves and use our services to guide them through the process.

I enjoy both worlds – the big corporations have big budgets, and you can do cool stuff.

But the small startups have big brains, and they often are very passionate about what they are doing. I enjoy working with startups because they dare to try new things and they are very creative.

Where Is Share PLM Training Different?

I see all system integrators selling PLM training. In my SmarTeam days I also built some “Express” training – Where are you different?

When I started Share PLM, we participated in a startup accelerator. When I was explaining our business model, they asked me the question: “Aren’t the software vendors or the system integrators doing exactly what you do?”

And the answer, incredibly, is that system integrators are often not interested in training and documentation, and they just don’t do it well as they have no didactical background.

Sometimes it’s even the same guy configuring the system who gets the task to create the training. Those people produce boring “technical’ manuals, using thousands of PowerPoint slides with no soul – who wants to read that?

No wonder PLM training has a bad reputation!

We are laser-focused on digital training, and our training is very high quality. We are good at connecting pieces of information and making sense of complex stuff. We also are strong at aesthetics, and our training looks good. The content is nicely presented when you open our courses, and people look forward to reading it!

Digital Transformation and PLM

I always ask when talking with peers in the PLM domain: How do you see the digital transformation happening at your customers, and how can you help them?

An interesting question. I see that boundaries between systems are getting thinner. For example, some time ago, you would have a program to deploy a PLM system.

Now I see a lot of “outcome-based” programs, where you focus on the business value and use adequate systems to get there.

For example, a program to speed up product deliveries or improve quality. That type of program involves many different systems and teams. It relates to your “connected enterprise” concept.

This transformation is happening, and I think we are well-positioned to help companies make sense of the connection between different systems and how they digitize their processes.

 

Want to learn more?

Thanks, Helena, for sharing your insights. Are there any specific links you want to provide to learn more? Perhaps some books to read or conferences to visit?

Thanks so much, Jos, for allowing me to discuss this with you today. Yes, I always recommend reading blogs and books to stay up-to-date.

  • We both have good blogging and reading lists on our websites. See on our blog the post The 12 Best PLM Blogs To Follow or the recommendations on your PLM Bookshelf
  • Conferences are also great for connecting with other people. In general, I think it’s very helpful to see examples from other companies to get inspired.
  • And we have our podcast, to my knowledge the only one when you search for PLM – because the interaction is new.

I’m happy to provide some customer references for people who want to learn more about how good training looks practically. Just get in touch with me on LinkedIn or through our website.

What I learned

I know the founders from Share PLM since they were active in Outotec, eager to discuss and learn new PLM concepts. It is impressive to see how they made the next step to launch their company Share PLM and find the niche place that somehow I try to cover too in a similar manner.

When I started my blog virtualdutchman.com in 2008, I wanted to share PLM experiences and knowledge.

Read my 2008 opening post here. It was a one-way sharing – modern at that time – probably getting outdated in the coming years.

However, Helena and the SharePLM team have picked up my mission in a modern manner. They are making PLM accessible and understandable in your company, using a didactical and modern approach to training.

SharePLM perhaps does not focus on the overall business strategy for PLM yet as their focus is on the execution level with a refreshing and modern approach – focussing on the end-user, didactics and attractiveness.  I expect in ten years from now, with the experience and the professional team, they will pick up this part too, allowing me to retire.

 Conclusion

This was the second post around PLM and Education, mainly focussing on what is happening in the field. Where I see CIMdata’s focus on education on the business strategy level, I see Share PLM’s focus on the execution level, making sure the PLM implementation is fun for the end-user and therefore beneficial for the company. The next post will be again about PLM Education, this time before the s** t hits the fan. Stay tuned.

 

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