Last week I listened to a Dutch podcast that gave me an unexpected inspiration. The podcast “Zo Simpel is het Niet” (“It is not that simple “in English) is a podcast with a focus on economic topics and trends, not at all about PLM, sometimes a little about the effects of digital transformation and AI is more and more mentioned.
The episode I listened to was about the decline of literacy in the Netherlands. The conclusion is based on research discussed from the PISA test from the OECD. Learn more about the OECD and PISA test here on this Wiki page.
I asked Notebook LM to make an English slide deck from the podcast – You can download the deck HERE.
The conclusion: We are in a free fall in the Netherlands (image below) and likely in other countries too, because we are reading less, writing less, and consequently thinking less deeply.
Social media was identified as one of the root causes. Short-form content, the endless scroll, the dopamine loop of likes and shares — it is all rewiring how we process information – short-term, quick results without building deeper skills.
And then the connection between social media and the drop in literacy and science skills hit me. We are doing the same thing at the moment with AI!
Third Way of Thinking
In my posts, I sometimes refer to Daniel Kahneman’s book and his research: Thinking Fast and Slow, as this is for me a foundational theory for understanding human behavior.
Kahneman describes our brain as a combination of System 1, which is the fast, intuitive brain (low energy), and System 2, which is the slow, deliberative one (burns energy). As humans, we avoid using energy when thinking, although nowadays, outside our brains, we are hooked to fossil energy 😉.
Next, I read a research from Steven Shaw and Gideon Nave, from The Wharton School of the University of Pennsylvania, that indicated that AI is going to have an additional impact on our behavior as humanity.
Their paper Thinking—Fast, Slow, and Artificial: How AI is Reshaping Human Reasoning and the Rise of Cognitive Surrender introduces System 3 as artificial cognition. External, automated, data-driven reasoning that lives not in your brain but in the cloud.

Their central finding is something they call “cognitive surrender” – access to AI made people more confident, regardless of whether the AI was right or wrong. An enforcement of the Dunning-Kruger effect?
The most vulnerable are people with higher trust in AI, lower need for cognition, and lower fluid intelligence, who showed the greatest cognitive surrender. The least critical thinkers delegate most, and then feel most certain about the result.
Benedict Smith, my True Intelligence friend, pointed to the same pattern in his post: When the Graph talks back. Read it and think!
Both their conclusions made me even more worried, combined with the results of the Dutch literacy developments – are we all racing downhill?
I believe our brain is a muscle. Like any muscle, it needs resistance to stay strong. You do not become a better cyclist by riding an eBike everywhere — the motor does the work, and your legs lose the real strength needed when you are without your bike. The same applies to cognitive effort.
We Have Been Here Before
It is not the first time a transformative technology arrived with enormous promise and created a deeply unequal outcome. The Industrial Revolution reduced most workers to resources while a few became extraordinarily wealthy.
John D. Rockefeller (oil & railroad industries), Andrew Carnegie (steel industry), J.P. Morgan (financing the new industries) and Cornelius Vanderbilt (shipping and railroads) as examples.
These industry leaders did not care so much about humans, and it took roughly a hundred years — and the rise of labour unions — to begin correcting that imbalance.
The AI revolution is moving much faster! And if history teaches us anything, it is that working more efficiently with new tools does not automatically raise your value. The more companies invest in AI solutions, the more pressure there will be to develop your individual skills.
Efficiency without insight is a commodity.
My friend Helena Guitierrez wrote this weekend this supporting post: Preparing for AI Adoption
What does it mean for Product Lifecycle Management?
Purposefully, I wrote Product Lifecycle Management to focus on the strategy, and not an all-around capable PLM system, as PLM systems have never quite delivered on their original promise.
The PLM vendors benefited from selling the dream, the consultants benefited from its complexity and the users, initially engineers and later more stakeholders in the product lifecycle, often suffered under rigid processes and complex systems. As the systems were designed to store information. User-friendlyness was not a priority.
Will AI, being layered on top of PLM and other enterprise systems, be the solution for these underperforming systems?
Oleg Shilovitsky believes in that, as you can read in his recent post: PLM’s OpenClaw Moment: How AI Agents Will Break Closed Systems

The risk is that we repeat the same pattern. AI will be positioned as the solution to problems actually caused by poor implementation and insufficient investment in the human side of change.
There is an interesting discussion ongoing about the future of PLM infrastructures, well described recently by Rainer Mewaldt in his post: What would a 𝗣𝗟𝗠 𝘀𝘆𝘀𝘁𝗲𝗺 look like if it were 𝗱𝗲𝘀𝗶𝗴𝗻𝗲𝗱 𝗳𝗼𝗿 𝗔𝗜 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗴𝗿𝗼𝘂𝗻𝗱 𝘂𝗽?
The principles are there, like 10 years ago, before AI became hyped, when we discussed digital transformation as moving from a coordinated infrastructure to a coordinated and connected infrastructure, with a mix of Systems of Record and Systems of Engagement.
I have not seen much progress with the customers I have been working with in the past five to ten years. The change did not seriously happen due to the need for new ways of working, different people skills and organizational change.
Will it happen now with the AI-wave? A question Ilan Madjar also asked this weekend.
What should we – companies and individuals – actually do?
As an approach, the res
earch from Wharton suggests that using rewards (incentives) and providing feedback can help people stay mentally engaged and avoid disengaging or losing motivation.
In other words, these strategies can combat the tendency to mentally “check out” or stop trying.
When participants were rewarded for accuracy and received immediate feedback, their override rates on faulty AI roughly doubled.
This observation means we should design AI-assisted workflows so that people remain accountable for outcomes and receive clear feedback when AI-assisted decisions go wrong. Work to do for startups and existing PLM vendors to develop the best combination of agents and content.
BUT: do not let the AI absorb the accountability while the human takes the credit – System 3!
Companies are in an uncomfortable situation. Before AI became the focus for improving businesses, the most heard statement was:
“Our employees are our assets – they create the value of our company,”
And this is one of the reasons that HR departments exist. Although not all HR departments are there for the employees – their role is to balance the HUMAN RESOURCES in a company – we are still talking about resources.
With AI, the new statement might be
“Our AI-supported employees are our assets, where part of the asset value comes from the AI tools used”.
This raises the question of who will remain as the AI-supported employee. We already see that entry-level jobs in any type of business get replaced by AI, creating stress on the job market. This, combined with the observed reduced mastery of deep-skills in math, reading and science, as described in the PISA research earlier shared in this post, puts a generation at risk.
Like the winners of the Industrial Revolution, the winners of the AI revolution do not care about humans – they care about profits.
As individuals, we need to keep on training our brain-muscles without AI where the muscle matters. As the Dutch podcast mentioned: write your first draft before asking Claude to improve it, think through a problem before asking ChatGPT to solve it, and read a book of 100 pages.
In PLM, judgment and contextual reasoning are the core of what people need to do. You should protect the practice of doing that work yourself. Use AI to accelerate and refine, not to replace the effort that builds competence.
Invest in yourself to remain independent. Read broadly — actually read, not skim AI summaries. The people who will remain valuable in an AI-saturated world are not the ones who prompt best, but the ones who can evaluate, challenge, and contextualise what AI produces.
And with that, I want to come back to the post from Helena Guitierrez that I mentioned before, where she focused on what we can do as individuals.
Helena is one of the founders of Share PLM, a company with the purpose: BUILDING A HUMAN-CENTERED DIGITAL FUTURE, as is written on their website. We both believe that in order to enjoy the AI revolution, we have to invest in ourselves. The above image illustrates steps to take- click on the image for the full post.
Talking about the human-centered digital future, have a look at the agenda of the upcoming Share PLM Summit on 19-20 May in Jerez de la Frontera (Spain) – our sessions and discussions will, of course, be based on PLM and AI experiences, with the focus on what it means for humans – it will not be a technology conference.
Conclusion
The Wharton researchers close with a question worth “What happens when our judgments are shaped by minds not our own?” Their answer so far: we become more confident, less accurate when the AI is wrong, and largely unaware of the difference – a big risk.
The challenge is not artificial intelligence. The challenge is whether we will remain genuinely intelligent in the presence of it – take care of yourself!
What do you think? I am looking forward to your comments and feedback.




Do you ever think about where we’ll be ten years from now? I’ve noticed I ask that question more and more these days. Probably because I have the time, not being involved anymore in day-to-day business and alerts.







Within the PGGA, everyone is welcome to share their perspective — with respect for those who see it differently. It’s not about being right or wrong. It’s about the dialogue, and about finding paths forward to a future that’s sustainable not just for the planet, but for businesses and the people within them.
My 2015 blog post has the same title:
ERP always had a strong voice at the management level—boxes on an org chart, reporting lines, clear ownership and KPIs flowing upward. You could see how the company was performing.
In many of my engagements, the company’s management often struggles to understand the value of collaboration because there is no direct line between collaboration and immediate performance. Revenue can be measured. Cycle times can be measured. Defects can be measured. Even employee turnover can be measured.
The problem is not that collaboration has no impact on performance – look at the introduction of email in companies. Did your company make a business case for that?
The return on investment on collaboration is real, but it does not show up as a clean, linear metric.
“We need better platforms.”

For companies, it is easier to celebrate the hero who fixes a late-stage integration disaster than the quiet team that prevented it months earlier through cross-functional dialogue.
Note: shared experiences are not the same as planned online webmeetings that became popular during and after COVID. They have a rigid regime of collaboration enforcement, back-to-back in many companies, most of the time lacking the typical “coffee machine” experiences.
The question is not whether collaboration is valuable. The question is whether we are willing to adjust our vertical incentives to make it possible.



I enjoyed my role as the “Flying Dutchman,” travelling around the world to support PLM implementations and discussions. Flying was simply part of the job. Real communication meant being in the same room; early phone and video calls were expensive, awkward, and often ineffective. PLM was — and still is — a human business.









This definition needs to be resolved and adapted for a specific plant with its local suppliers and resources. PLM systems often support the transformation from the eBOM to a proposed mBOM, and if done more completely with a Bill of Process.

The challenge for these companies is that there is a lot of guesswork to be done, as the service business was not planned in their legacy business. A quick and dirty solution was to use the mBOM in ERP as the source of information. However, the ERP system usually does not provide any context information, such as where the part is located and what potential other parts need to be replaced—a challenging job for service engineers.






In early December, it became clear that Rich would no longer be able to support the PGGA for personal reasons. We respect his decision and thank Rich for the energy and private money he has put into setting up the website, pushing the moderators to remain active and publishing the newsletter every month. From the frequency of the newsletter over the last year, you might have noticed Rich struggled to be active.
product or start an alliance, the name can be excellent at the start, but later it might work against you. I believe we are facing this situation too with our PGGA (PLM Green Global Alliance)
Whether a business delivers products or services, most of the environmental impact is locked in during the design phase—often quoted at close to 80%. That makes design a strategic responsibility not only for engineering.
Green has gradually acquired a negative connotation, weakened by early marketing hype and repeated greenwashing exposures. For many, green has lost its attractiveness.

When reading or listening to the news, it seems that globalization is over and imperialism is back with a primary focus on economic control. For some countries, this means even control over people’s information and thoughts, by restricting access to information, deleting scientific data and meanwhile dividing humanity into good and bad people.

December is the last month when daylight is getting shorter in the Netherlands, and with the end of the year approaching, this is the time to reflect on 2025.
It was already clear that AI-generated content was going to drown the blogging space. The result: Original content became less and less visible, and a self-reinforcing amount of general messages reduced further excitement.
Therefore, if you are still interested in content that has not been generated with AI, I recommend subscribing to my blog and interacting directly with me through the comments, either on LinkedIn or via a direct message.
It was PeopleCentric first at the beginning of the year, with the 

Who are going to be the winners? Currently, the hardware, datacenter and energy providers, not the AI-solution providers. But this can change.
Many of the current AI tools allow individuals to perform better at first sight. Suddenly, someone who could not write understandable (email) messages, draw images or create structured presentations now has a better connection with others—the question to ask is whether these improved efficiencies will also result in business benefits for an organization.
Looking back at the introduction of email with Lotus Notes, for example, email repositories became information siloes and did not really improve the intellectual behavior of people.
As a result of this, some companies tried to reduce the usage of individual emails and work more and more in communities with a specific context. Also, due to COVID and improved connectivity, this led to the success of
For many companies, the chatbot is a way to reduce the number of people active in customer relations, either sales or services. I believe that, combined with the usage of LLMs, an improvement in customer service can be achieved. Or at least the perception, as so far I do not recall any interaction with a chatbot to be specific enough to solve my problem.




Remember, the first 50 – 100 years of the Industrial Revolution made only a few people extremely rich. 


Note: I try to avoid the abbreviation PLM, as many of us in the field associate PLM with a system, where, for me, the system is more of an IT solution, where the strategy and practices are best named as product lifecycle management.



















Combined with the traditional dinner in the middle, it was again a great networking event to charge the brain. We still need the brain besides AI. Some of the highlights of day 1 in this post.








However, as many of the other presentations on day 1 also stated: “data without context is worthless – then they become just bits and bytes.” For advanced and future scenarios, you cannot avoid working with ontologies, semantic models and graph databases.








The panel discussion at the end of day 1 was free of people jumping on the hype. Yes, benefits are envisioned across the product lifecycle management domain, but to be valuable, the foundation needs to be more structured than it has been in the past.
Probably, November 11th was not the best day for broad attendance, and therefore, we hope that the recording of this webinar will allow you to connect and comment on this post.
Interesting reflection, Jos. In my experience, the situation you describe is very recognizable. At the company where I work, sustainability…
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Jos, all interesting and relevant. There are additional elements to be mentioned and Ontologies seem to be one of the…
Jos, as usual, you've provided a buffet of "food for thought". Where do you see AI being trained by a…