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I usually write a post after participating in a PLM conference. Last week, I participated in TECHNIA’s PLM Innovation Forum, which was a 100 % virtual event with over 1500 registered participants from 58 countries. These numbers show the power of a virtual conference during these difficult times. It is an excellent option for a sustainable future – less travel to be there.

The additional beauty of this event is that, although the live sessions are over, all the content will be available until May 31st. You can still join!

It was (and is) a well-organized and massive event with over 70 sessions; the majority pre-recorded. As you can imagine 70 live sessions in two days would be too massive to grasp. Today the Friday after the event, I have been watching other sessions that have my interest, and it felt like another conference day.

TECHNIA, globally the largest Dassault Systèmes (DS)  implementer after DS themselves as Jonas Geyer, Technia’s CEO,  mentioned in his introduction speech, illustrated the breadth of their industry and technology skills complementary or based on the 3DEXPERIENCE platform.

TECHNIA was supported by Dassault Systèmes Execs and subject experts. In addition, a larger group of companies and interest groups supported the conference, even our humble PLM Green Alliance as you can see in the image above.

I followed the full two live days in real-time, meanwhile man sitting in my virtual booth to chat with virtual visitors. To my surprise, the anxiety during the conference felt like a physical conference – you get energized.

The positive point for me,  no finger food or a standing lunch and decent coffee when needed. The point to enhance and learn for this type of event, is to make the booth a little more human – perhaps supported by video?

At the end,  a great event, and if you are interested in the Dassault Systèmes/TECHNIA combined offering, supported by customer stories, take the chance till the end of May to register and browse the rich content.

 

Now I will share some of my picks from the live event. Another post will come based on my additional discoveries and networking discussions.

 

 

The B.CONNECT project

Fabien Hoefer and Philip Haller both from B.Braun, a medical device, and pharmaceutical company, with a wide range of products.  Their massive PLM-project, approx. sixty persons involved was driven by the fact that every product has a lot of related data stored in different silos that it becomes impossible to have the correct understanding and status and to maintain it for the product and service lifecycle, on average, 10 – 15 years.

Their target is a real PLM-platform implementation connecting the people, the processes, data, and systems. Their aim is really about the “connected” approach, a characteristic of a digital company.

As you can still watch the presentation, look at the following topics discussed:

  • focus on product archetypes instead of division (portfolio management)
  • data templates based on classification, global and specific data sets (data governance)
  • the need to have a Master Data Management in place (data governance)
  • the unique product identifier (remember the FFF-discussion in my blog)
  • data-driven documentation (a perfect example of a digital PLM implementation)
  • platform strategy (one application for one capability in a heterogeneous systems environment)
  • Ownership of the PLM implementation at board level (it is not an engineering tool)
  • in the Q&A – the mix of waterfall & agile – the hybrid approach (as in the medical world the validation of the system is required – a point we missed in the SmarTeam FDA toolkit – validation of a system is needed when the system/processes change)

In the Q&A session, it was clear that the big elephant in the room, the migration, has been identified, but no answers yet. See my presentation to understand the reference to the elephant.  I am curious about B. Braun’s approach, given my experience with PLM digital transformations. Will it be entirely digital or hybrid.

Looking forward to learning more from Fabien or Philip.

Business drivers for Sustainable Manufacturing

This session, presented by Hannes Lindfred from TECHNIA, was one of my favorite presentations,  as it links tightly to what we want to achieve with the PLM Green Alliance.

The subtitle of the presentation says it all: “How PLM can support Supply chain transparency, Circular economy, and System oriented product development”.

In a relaxed and entertaining manner, he explained the concepts and the needs of a circular economy, combined with examples from reality. In particular, I liked his closing statement linking the potential of digitization, modern PLM, and the circular economy. We have to learn to think and act circular. Highly recommended to watch!

Leading PLM Trends & Potential Disruptors

A PLM conference would not be a PLM-conference if Peter Bilello from CIMdata would not be speaking. We share a lot of insights related to digital transformation and the understanding it requires the involvement of PLM. However, it is not the traditional PLM that is needed.

PLM needs to be rethought, think about the concept of a Product Innovation Platform. A digital platform is required if we want end-to-end digitalization; otherwise, we keep working in optimized silos.

Peter shared some survey results (see below) from early this year. It illustrates that most companies currently invest in traditional PDM aspects. Restating the need for our PLM communities to learn and educate and rethink aspects of PLM and learn to communicate them.

Remarkably similar to some of the aspects I explained in my: From Coordinated to Connected presentations. Changing to data, changing workforce, changing processes meaning systems thinking. Another plea for everyone to invest in learning. See his concluding remarks:

The closing Q&A session was interesting, addressing additive manufacturing, the graph database, and potential PLM disruptors coming from outside the traditional PLM space.

I recommend, pay attention to the closing questions – so many good points to put PLM in perspective.

From Coordinated to Connected & Sustainable

Of course, I recommend you watch my presentation. It is one of the few opportunities to hear in a short time all the thoughts and concepts that I developed over the past 5 – 6 years. It saves you reading all my blog posts, which are less structured than this presentation.

I recommend you to watch this presentation in the context of Peter Bilello’s presentation as there are a lot of similarities, told in different words.

After my presentation, I appreciated the Q&A part, as it allowed me to point to some more of the related topics: Legacy CAD-issues – the incompatibility of the past and future data, Management vision and the Perception of ROI.

 

Professional PLM
Raise your standards and your horizons

An interesting presentation to watch, after seeing Peter Bilello’s presentation and my presentation,  is the one given by Roger Tempest. Roger is another veteran in the PLM-world and co-founder of the PLM Interest group. For many years Roger is striving to get the PLM professional recognized and certified. We both share the experience that being a PLM consultant is not a profession to become wealthy.

One of the reasons might be that the scope of PLM and what is the required skill level is not precise. PLM considered as an engineering tool and PLM having so many diverse definitions.

The challenge of Roger’s approach is that it tries to capture people within a standardized PLM framework, which becomes apparent in the Q&A session. Currently, he is in the stage of building a steering group, “looking for companies that are fairly committed to PLM”. So which companies are the ones interested in PLM to commit time and resources to build a professional PLM body? This can be only academic people and PLM Vendors/Implementers. The last group will probably not likely agree on standardization.

Also related to the question about the different industries and maturity levels for companies came with an unsatisfactory answer. He talks about “absolute” PLM and no need to compare PLM with other industries. Here I believe there is such a fundamental difference in the meaning of PLM when talking to the traditional manufacturing companies as compared to high-tech/software-driven industries. I inserted here Marc Halpern’s maturity/technology diagram that I have been referencing in my presentation too.

The final question about vendors joining the PLM standardization group seems to be a utopia. As I expressed in my presentation, referring to Marc Halpern’s business maturity diagram, the vendors show us the vision of various business aspects related to PLM.

Marc already indicated this is the phase of the Product Innovation Platform.

As long as the professional PLM organization is focusing on defining the standard, I foresee the outside world will move faster and be more diverse than a single PLM expert can handle. A typical issue with many other standards as you can see below.

What’s Next

I hope to see and participate more in virtual PLM conferences as it allows much larger audiences to connect compared to traditional conferences. However, there are things to improve, and therefore I want to propose some enhancements:

Make sure during the “live” sessions, there is the experience of “being live and connected”. Even when streaming a pre-recorded lecture, always follow-up immediately with a live Q&A session. I found the Q&A sessions very educative as they clarify or put the presentation in a broader context.

The current virtual booth as only a chat room is too primitive – it reminded me of the early days of internet communication – discussion groups in ASCII-terminal mode through Compuserve (remember). A booth could become a virtual meeting space on its own – all, of course, depending on the amount of bandwidth available. The feeling of “The Doctor is in”

It is great that the content is available for 30 days, and I agree there is a need for a time limit on the content; otherwise, the conference becomes more a library. What I would like to see after the “live” days to still have a kind of place for sharing. What are your favorite presentations, and why should others look at it?

 

Conclusion

A great event and learning experience for me. Virtual conferences are the future for sure, and I encourage others to develop this type of conferences related to PLM further. It is a way to share knowledge and discuss topics in a sustainable manner. In the upcoming 30 days, I will come back to the conference one more time, based on interesting topics discovered or discussion related to the content. 

Meanwhile, I encourage you too – if you are still in lockdown and if there is time to study – this is one of these unique opportunities.

 

Life goes on, and I hope you are all staying safe while thinking about the future. Interesting in the context of the future, there was a recent post from Lionel Grealou with the title: Towards PLM 4.0: Hyperconnected Asset Performance Management Framework.

Lionel gave a kind of evolutionary path for PLM. The path from PLM 1.0 (PDM) ending in a PLM 4.0 definition.  Read the article or click on the image to see an enlarged version to understand the logical order. Interesting to mention that PLM 4.0 is the end target, for sure there is a wishful mind-mapping with Industry 4.0.

When seeing this diagram, it reminded me of Marc Halpern’s diagram that he presented during the PDT 2015 conference. Without much fantasy, you can map your company to one of the given stages and understand what the logical next step would be. To map Lionel’s model with Marc’s model, I would state PLM 4.0 aligns with Marc’s column Collaborating.

In the discussion related to Lionel’s post, I stated two points. First, an observation that most of the companies that I know remain in PLM 1.0 or 2.0, or in Marc’s diagram, they are still trying to reach the level of Integrating.

Why is it so difficult to move to the next stage?

Oleg Shilovitsky, in a reaction to Lionel’s post, confirmed this. In Why did manufacturing stuck in PLM 1.0 and PLM 2.0? Oleg points to several integration challenges, functional and technical. His take is that new technologies might be the answer to move to PLM 3.0, as you can read from his conclusion.

What is my conclusion?

There are many promising technologies, but integration is remaining the biggest problem for manufacturing companies in adopting PLM 3.0. The companies are struggling to expand upstream and downstream. Existing vendors are careful about the changes. At the same time, very few alternatives can be seen around. Cloud structure, new data management, and cloud infrastructure can simplify many integration challenges and unlock PLM 3.0 for future business upstream and especially downstream. Just my thoughts…

Completely disconnected from Lionel’s post,  Angad Sorte from Plural Nordic AS wrote a LinkedIn post: Why PLM does not get attention from your CEO. Click on the image to see an enlarged version, that also neatly aligns with Industry 4.0. Coincidence, or do great minds think alike? Phil Collins would sing: It is in the air tonight

Angad’s post is about the historical framing of PLM as a system, an engineering tool versus a business strategy. Angrad believes once you have a clear definition, it will be easier to explain the next steps for the business. The challenge here is: Do we need, or do we have a clear definition of PLM? It is a topic that I do not want to discuss anymore due to a variety of opinions and interpretations.  An exact definition will never lead to a CEO stating, “Now I know why we need PLM.”

I believe there are enough business proof points WHY companies require a PLM-infrastructure as part of a profitable business. Depending on the organization, it might be just a collection of tools, and people do the work. Perhaps this is the practice in small enterprises?

In larger enterprises, the go-to-market strategy, the information needs, and related processes will drive the justification for PLM. But always in the context of a business transformation. Strategic consultancy firms are excellent in providing strategic roadmaps for their customers, indicating the need for a PLM-infrastructure as part of that.

Most of the time, they do not dive more in-depth as when it comes to implementation, other resources are needed.

What needs to be done in PLM 1.0 to 4.0 per level/stage is well described in all the diagrams on a high-level. The WHAT-domain is the domain of the PLM-vendors and implementers. They know what their tools and skillsets can do, and they will help the customer to implement such an environment.

The big illusion of all the evolutionary diagrams is that it gives a false impression of evolution.  Moving to the next level is not just switching on new or more technology and involve more people.

So the big question is HOW and WHEN to make progress.

HOW to make progress

In the past four years, I have learned that digital transformation in the domain of PLM is NOT an evolution. It is disruptive as the whole foundation for PLM changes. If you zoom in on the picture on the left, you will see the data model on the left, and the data model on the right is entirely different.

On the left side of the chasm, we have a coordinated environment based on data-structures (items, folders, tasks) to link documents.

On the right side of the chasm, we have a connected environment based on federated data elements and models (3D, Logical, and Simulation models).

I have been discussing this topic in the past two years at various PLM conferences and a year ago in my blog: The Challenges of a connected ecosystem for PLM

If you are interested in learning more about this topic, register for the upcoming virtual PLM Innovation Forum organized by TECHNIA. Registration is for free, and you will be able to watch the presentation, either live or recorded for 30 days.

At this moment, the detailed agenda has not been published, and I will update the link once the session is visible.  My presentation will not only focus on the HOW to execute a digital transformation, including PLM can be done, but also explain why NOW is the moment.

NOW to make progress

When the COVID19-related lockdown started, must of us thought that after the lockdown, we will be back in business as soon as possible. Now understanding the impact of the virus on our society, it is clear that we need to re-invent ourselves for a sustainable future, be more resilient.

It is now time to act and think differently as due to the lockdown, most of us have time to think.  Are you and your company looking forward to creating a better future? Or will you and your company try to do the same non-sustainable rat race of the past and being caught by the next crises.

McKinsey has been publishing several articles related to the impact of COVID19 and the article: Beyond coronavirus: The path to the next normal very insightful

As McKinsey never talks about PLM, therefore I want to guide you to think about more sustainable business.

Use a modern PLM-infrastructure, practices, and tools to remain competitive, meanwhile creating new or additional business models. Realizing concepts as digital twins, AR/VR-based business models require an internal transition in your company, the jump from coordinated to connected. Therefore, start investigating, experimenting in these new ways of working, and learn fast. This is why we created the PLM Green Alliance as a platform to share and discuss.

If you believe there is no need to be fast, I recommend you watch Rebecka Carlsson’s presentation at the PLMIF event. The title of her presentation: Exponential Tech in Sustainability. Rebecca will share insights for business development about how companies can upgrade to new business models based on the new opportunities that come with sustainability and exponential tech.

The reason I recommend her presentation because she addresses the aspect of exponential thinking nicely. Rebecka states we are “programmed” to think local-linear as mankind. Exponential thinking goes beyond our experience. Something we are not used doing until with the COVID19-virus we discovered exponential growth of the number of infections.

Finally, and this I read this morning, Jan Bosch wrote an interesting post: Why Agile Matters, talking about the fact that during the design and delivery of the product to the market, the environment and therefore the requirements might change. Read his post, unless as Jan states:

Concluding, if you’re able to perfectly predict the optimal set of requirements for a system or product years ahead of the start of production or deployment and if you’re able to accurately predict the effect of each requirement on the user, the customer and the quality attributes of the system, then you don’t need Agile.

What I like about Jan’s post is the fact that we should anticipate changing requirements. This statement combined with Rebecka’s call for being ready for exponential change, with an emerging need for sustainability, might help you discuss in your company how a modern New Product Introduction process might look like, including requirements for a sustainable future that might come in later (per current situation) or can become a practice for the future

Conclusion

Now is the disruptive moment to break with the old ways of working.  Develop plans for the new Beyond-COVID19-society.  Force yourselves to work in more sustainable modes (digital/virtual), develop sustainable products or services (a circular economy), and keep on learning. Perhaps we will meet virtually during the upcoming PLM Innovation Forum?

Note: You have reached the end of this post, which means you took the time to read it all. Now if you LIKE or DISLIKE the content, share it in a comment. Digital communication is the future. Just chasing for Likes is a skin-deep society. We need arguments.
Looking forward to your feedback.

Meanwhile, two weeks of a partial lockdown have passed here in the Netherlands, and we have at least another 3 weeks to go according to the Dutch government. The good thing in our country, decisions, and measures are made based on the advice of experts as we cannot rely on politicians as experts.

I realize that despite the discomfort for me, for many other people in other countries, it is a tragedy. My mental support to all of you, wherever you are.

So what has happened since Time to Think (and act differently)?

All Hands On Deck

In the past two weeks, it has become clear that a global pandemic as this one requires an “All Hands On Deck” mentality to support the need for medical supplies and in particular respiration devices, so-called ventilators. Devices needed to save the lives of profoundly affected people. I have great respect for the “hands” that are doing the work in infectious environments.

Due to time pressure, innovative thinking is required to reach quick results in many countries. Companies and governmental organizations have created consortia to address the urgent need for ventilators. You will not see so much PR from these consortia as they are too busy doing the real work.

Still, you see from many of the commercial participants their marketing messages, why, and how they contribute to these activities.

One of the most promoted capabilities is PLM collaboration on the cloud as there is a need for real-time collaboration between people that are under lockdown. They have no time setting-up environments and learning new tools to use for collaboration.

For me, these are grand experiments, can a group of almost untrained people corporate fast in a new environment.

For sure, offering free cloud software, PLM, online CAD or 3D Printing, seems like a positive and compassionate gesture from these vendors. However, this is precisely the wrong perception in our PLM-world – the difficulty with PLM does not lie necessary in the tools.

 

It is about learning to collaborate outside your silo.

Instead of “wait till I am done” it should become “this is what I have so far – use it for your progress”. This is a behavior change.

Do we have time for behavioral changes at this moment? Time will tell if the myth will become a reality so fast.

A lot of thinking

The past two weeks were weeks of thinking and talking a lot with PLM-interested persons along the globe using virtual meetings.

As long as the lockdowns will be there I keep on offering free of charge PLM coaching for individuals who want to understand the future of PLM.

Through all these calls, I really became THE VirtualDutchman in many of these meetings (thanks Jagan for the awareness).

I realized that there is a lot of value in virtual meetings, in particular with the video option on. Although I believe video works well when you had met before as most of my current meetings were with people, I have met before face-to-face. Hence, you know each other facial expressions already.

I am a big fan of face-to-face meetings as I learned in the past 20 years that despite all the technology and methodology issues, the human factor is essential. We are not rational people; we live and decide by emotions.

Still, I conclude that in the future, I could do with less travel, as I see the benefits from current virtual meetings.

Less face-to-face meetings will help me to work on a more sustainable future as I am aware of the impact flying has on the environment. Also, talking with other people, there is the notion that after the lockdowns, virtual conferencing might become more and more a best practice. Good for the climate, the environment, and time savings – bad for traditional industries like aircraft carriers, taxis, and hotels. I will not say 100 % goodbye but reduce.

A Virtual PLM conference!

I was extremely excited to participate in the upcoming PLM Innovation Forum (PLMIF) starting on April 28th, organized by TECHNIA. I have been visiting the event in the past a few times in Stockholm. It was a great place to meet many of the people from my network.

This time I am even more excited as the upcoming PLMIF will be a VIRTUAL conference with all the aspects of a real conference – read more about the conference here.

There will be an auditorium where lectures will be given, there are virtual booths, and it will be a place to network virtually. In my next post, I hope to zoom in on the conference.

Sustainability, a circular economy, and modern PLM should go together. Since 2014, these topics have been on the agenda of the joint CIMdata Roadmap/PDT conferences. Speakers like Amir Rashid KTH Sweden, Ken Webster Ellen MacArthur Foundation, and many others have been talking about the circular economy.

The Scandinavian mindset for an inclusive society for people and the environment for sure, has influenced the agenda. The links above lead to some better understanding of what is meant by a circular economy and a sustainable future, as also the short YouTube movie below:

The circular economy is crucial for a sustainable future. Therefore, I am looking forward to participating in the upcoming PLM Innovation Forum on April 28th, where it will be all about digitalization for sustainable product development and manufacturing. Hopefully, with the right balance towards the WHY-side of our brain, not so much about WHAT.

You are welcomed to register for free here: the virtual PLM Innovation Forum – we might meet there (virtually).

The PLM Green Alliance

The PLM Green Alliance had been announced some months ago, started by Rich McFall and supported by  Bjorn Fidjeland,  Oleg Shilovitsky, and me.

It was the first step to proactively bringing people together to discuss topics like reducing our carbon footprint, sharing and brainstorming about innovations that will lead to a sustainable future for ourselves and our children, grand-grand-children. The idea behind the PLM Green Alliance is that a proactive approach is much cheaper in the long term as we can still evaluate and discuss options.

This brings me back to the All hands On Deck approach we currently use for fighting the COVID-19 virus.

In a crisis mode, the damage to the people and the economy is severe. Besides, in a crisis mode, a lot of errors will be made, but don’t blame or joke about these people that are trying. Without failure, there is no learning.

We are in a potential time of disruption as the image shows below, but we do not have the complete answers for the future

Think about how you could pro-actively work on a sustainable future for all of us. This will be my personal target, combined with explaining and coaching companies related to topics of modern PLM, during the current lockdown and hopefully long after. The PLM Green Alliance is eager to learn from you and your companies where they are contributing to a more sustainable and greener future.

Do not feel your contribution is not needed, as according to research done by the Carr Center’s Erica Chenoweth: The ‘3.5% rule’: How a small minority can change the world. It could be an encouragement to act instead of watching who will determine your future.

Conclusion

While learning to live in a virtual world, we might be realizing that the current crisis is an opportunity to switch faster to a more sustainable and inclusive society. For PLM moving to data-driven, cloud-based environments, using a Model-Based approach along the whole lifecycle, is a path to reduce friction when delivering innovations. From years to weeks? Something we wished to have today already. Stay safe!

People, wherever you are, we are in a kind of lockdown. Some countries more restricted than others. Still, the challenge will be for most of us how to survive in two perhaps three months of being locked in your home and make the best of it. As I am not a virus expert, I will not give you any recommendations on this topic. As a PLM geek, I want to share with you the opportunities I see for the upcoming months.

A crisis is an opportunity

Most of us should be lucky that we do not live in the same situation as twenty years ago. At that time, internet connectivity was expensive and slow. Meaning working from home would mean isolation from the rest of the world. The positive point now is that we can be connected virtually without travel, without face-to-face meetings, and we are pushed to do so. This external push is an interesting point for me.

The traditional attitude for my PLM engagements was that face-to-face meetings are crucial for creating a human connection and trust. Now I ask myself is this a behavior of the past that should become obsolete in the future. Probably we cannot afford this approach anymore in the future if we take sustainability and the environment into consideration. We live now in a globally connected world, but should we act still in the old way?

Perhaps not. Let’s look at some of the examples that it is time to shift behaviors.

We might think in the Western world we know it all due to our dominance in the past hundred years. However, when you study history, you will see civilizations come to power and after hundreds of years, they lose power because they kill themselves internally. Apparently, a typical human property that will not disappear – still interesting to analyze when considering a globally connected world. Where is the point of gravity today?

Interestingly, the ancient Chinese population already knew that a crisis was an opportunity, as I am being told. The Chinese characters for crisis mean danger and opportunity, respectively, according to Wiki – see the image above. Joe Barkai was one of the first in my network that took action to explain that instead of focusing on the loss of what is happening now, we should take the opportunity to be better prepared for the future. You can read his post here: The Corona virus and your company’s brand. And these kinds of messages are popping up more frequently now. Let’s stay safe while thinking and preparing for the future.

Now a PLM related example.

Remember what the FFF is happening?

Two-three weeks ago, we had a vivid discussion in our PLM and CM community based on the famous FFF mnemonic.  What the FFF is happening was a post sharing my point of view, and there were a lot of reactions from different people.

The purpose of my post was to explain that the whole discussion was based on paradigms that drawings are defining the part. Because of that, we have a methodology to decide if YES or NO we need a new part number or revision. To me, this practice should no longer be a discussion.

A part has a unique identifier, and a document has a unique identifier. In PLM-systems, the information is managed by relations, no longer by identifiers – who knows the exact unique identifier? In a PLM-system information is connected, and the attributes of the part and document will tell you the details of the type of information. “Intelligent or meaningful” identifiers are in such an environment no longer relevant. Think about that…..

In the comments of my post, Jesse Leal was confirming this statement:

This in contrary to Joe Brouwer, who you might have noticed, always is spitting his opinion that the good old days of the draftsman are gone, Boeing made a tremendous mistake and that PLM is fake. This all combined with hyperlinks to his products and opinions. The comment below says it all:

Two points to observe in this response:

Hey, Bob, send me the new digital identifier”.

This statement assumes that if a person needs to retrieve information from someone else, they need to contact this person (Bob).

Bob then needs to drop his current work and answer to the response and send the latest version of a drawing?  This is old school. In a PLM-system,  information should be connected, and if Bob has released his latest drawing (no matter if it is FFF), any user could find the latest approved version, not even having to look at the identifier (which could be meaningless) but by following the relations between products, parts, and documents.

This is PLM!

One of the benefits, Bob does not get disturbed during the day by these kinds of questions and can focus on his critical work as an expert.

Second, if you need to sit with a designer to understand PLM, then you are probably talking with the wrong person. Designers work in the context of PDM. When we speak about PLM, we are talking about a broader scope beyond engineering and design.

This is a common mistake in a lot of marketing stories. Companies that focus on the design space only, some EBOM-integrations with CAD-systems, are most of the time focusing on PDM.  When Agile PLM came out (later Oracle E9) and later Aras without CAD-integrations, these companies were focusing on the flow of information inside the company, not necessarily driven by CAD. Of course, the traditional PLM companies combine CAD integration with other capabilities. Dassault Systèmes, Siemens, and PTC all have a strong relationship with their native CAD-systems. However, their offerings go way beyond CAD-integrations e.g. end-to-end governance, change processes and an item-centric backbone.

The diagram above explains the basics for the future. In a push-mode, the person in the middle has the responsibility to distribute information and ensure it remains accurate for all stakeholders. This makes this person crucial (good job security) but extremely inefficient compared to people working in the pull-mode, being responsible for getting the accurate data themselves. It may be clear the pull-mode is the model of a digital enterprise.

So if you have the time now, take this time to rethink how well your company is ready for a digital future. Companies that currently rely on Bob are in trouble as Bob is currently sitting at home. Companies that have learned to shift from the push-mode to the pull-mode could continue working as planned, as they do not need Bob. And don’t worry about your job. If you are in Bob’s position you will lose your job over time. However, when you keep on evolving, learning and adding value to your company, you will be always needed – don’t lock yourself in.

If you want to be inspired more in this area, read Jan Bosch’s post: This is not the end . Here Jan mentions the opportunity to move to digital practices (and more) – get out of our traditional patterns

 

What can you do?

Even though COVID-19 has, and will have, a dramatic impact on our society, this is also the moment to rewire some of our processes.  Because there was never time to think and act due to the running business. It reminded me of the financial crisis in 2008, when the market for PLM vendors was terrible, no significant sales for them as companies could not invest.

However, for me, 2008 was an extremely busy year,  thanks to all kinds of regulations from governments. There was time and budget to support employees to raise their skills and PLM was one of these domains. That year I conducted many workshops. It was also the year that I started my blog virtualdutchman.com.

Now we are in a similar situation and probably worse as now we are locked to our homes. However, we are also better connected. Imagine this situation without the internet. Now we can learn even better.

So let’s benefit from this connectivity and use the lockdown time to learn, think, and discuss with peers. Challenge and involve the management of your company how they see and lead to the future.


In that context, I am happy to spend on average one day per week on free conference calls if you need clarification or support for your PLM-related ideas.

Contact me through a personal message on LinkedIn, and we will find a way to connect.

 

Conclusion

This decade will be decisive for many of us. At the beginning of this year, I wrote PLM 2020- The next decade (4 challenges). With my narrow PLM-mind, I overlooked viruses. Bill Gates did not do that, as you can see from his 2015 TED talk: The next outbreak? We’re not ready.  Bill also explains that our traditional thinking patterns should change in a globally connected world.

I wish you all the time to think and educate yourself and prepare for a changed future. Stay safe inside, stay healthy, knowing for some of you it will be a big challenge.

One week ago, Yoann Maingon wrote an innocent post with the question: Has FFF killed?  The question was raised related to a 2014 problem at GM, where a changed part was causing fatal accidents.

The discussion started by Yoann and here my short extract. Assuming this problem was a configuration management issue and Yoann somehow indicated that the problem might be related to the fact that ERP-systems do not carry a revision on the part number – leading to an unnoticed change.  Therefore, he assumes there is a disconnect between the PLM-side (where we have parts with multiple lifecycle states and revisions) and ERP (where we have an industrial lifecycle – prototype/production).

He posted his thoughts, and then LinkedIn exploded (currently 116 comments), which means it is a topic that is of significant concern in our community. Next, if you read the comments, there are different viewpoints:

  • What does FFF really imply?
  • What about revisions of parts?
  • What are the best practices?

Let’s investigate these viewpoints with some comments

What does FFF really imply?

When we talk about FFF in engineering, we mean Form, Fit and Function – the three primary characteristics to describe a part  (source Wikipedia)

  • Form refers to such characteristics as external dimensions, weight, size, and visual appearance of a part or assembly. This is the element of FFF that is most affected by an engineer’s aesthetic choices, including enclosure, chassis, and control panel, that become the outward “face” of the product.
  • Fit refers to the ability of the part or feature to connect to, mate with, or join to another feature or part within an assembly. The “fit” allows the part to meet the required assembly tolerances to be useful.
  • Function is a criterion that is met when the part performs its stated purpose effectively and reliably. In an electronics product, for example, a function can depend on the solid-state components used, the software or firmware, and quite often on the features of the electronics enclosure selected.

One of the comments in Yoann’s post referred to Safe/Unsafe as a potential functional characteristic. I think this addition is not needed. Safety should be a requirement for the part, not a characteristic.

FFF was and still is an approach for engineers to decide if a new, improved version of the part would get a revision or needs a new part number.

I think before we dive deeper into the other viewpoints, it is crucial to define the part number a little more.

In a correct PLM data model, there are two types of part numbers. First, the internal part number that your company uses inside its engineering Bill of Materials to identify a part. This part number can be a meaningless part only to provide uniqueness inside the company.

In 2015 I wrote several posts related to best practices and data modeling for PLM. The most relevant posts to this discussion are here:

The part number can specify a part that needs to be manufactured according to specification, or it can be a part that needs to be purchased from an available supplier/manufacturer. The manufacturer part number is, most of the time, a meaningful number (6 – 7 characters) as these parts need to be ordered by your company. The manufacturer part number is the SKU for the manufacturer. As you can imagine in the manufacturer’s catalog, there isn’t a revision mentioned. In graphics, see the image below:

Your company might sell Product MP-323121 (note: the ID is meaningful to help the customer to order the product).

Internally there is a related EBOM that specifies the product. The EBOM top part is O122 (note: here, we can use a meaningless identifier as all is digitally connected).

For the manufacturing of O122, we need to resolve the EBOM according to its specifications. Therefore, for Part O124, the company needs to decide to purchase from their approved manufacturers either part ABC-21231 or XYZ-88818 (note: again, a meaningful ID as these companies are not digitally connected).

Now coming back to the FFF-discussion. For the orange parts, with a meaningful ID, no revision exists. However, if Assembly O122 is 100% FFF compatible, the Product ID MP-323121 will not change. It allows your company to optimize the EBOM and/or MBOM, meanwhile keeping 100% compatibility to the outside world. (note: the same principle applies to the two manufacturers for Part O124.)

In case Top Assembly O122 has new or changed parts – what should happen there?

At that moment, the definition has changed. The definitions, most of the time described in documents/drawings/models, are related information to the BOM. Therefore the Top Assembly O122 should get a new identifier. There is no need to name it a revision, it is a new data set in the PLM-system, again with a meaningless identifier as we are connected digitally,

What about revisions of parts?

Of course, the management of changes existed long before PLM-systems were introduced.

The specifications of a part were defined in drawings. The drawing contained all the information, not only the geometry definitions, but also specifications on how to manufacture the part.

For complex products, a considerable set of consistently related drawings would be released to manufacturing.  A release process with physical signatures on it.

At the same time, there was no discussion: the drawing represents the part. And as there was no digital connection, part numbers/drawing numbers were meaningful, often with the format of the drawing as part of the identifier.

In case changes were needed, for example, fixing a dimension or tolerance as discovered during manufacturing, the drawing had to be revised to remain consistent. First, in the original drawing, the issue or change was marked in red (redlining). Then engineering had to create a new version of the drawing.

Depending on the impact of change (here comes also the FFF-principle), people decided if a new part number was needed (FFF-change) or that the change only required an update of the drawing(s), meaning a revision.  If the difference was small (for example, adding a missing annotation), it could be called a minor change, all to be reflected in the drawing number, which equals the part number in this approach. So, when we talk about revisions of parts, we are talking about a document change.

A lousy practice from that approach is also that often manufacturing just redlines a drawing and keeps the redlined drawing as their source. It is too time-consuming or difficult to update the source drawing(s) through a change process. Engineering is not aware of this change, and when a later change comes through from engineering, these “fixes” might be missed as there is no traceability.

Generic example of a PLM data model and its relationsWhen PLM-systems were introduced, of course, companies did not want to disrupt their existing ways of working. Therefore, they were asking the PLM-editors to enable revisions on parts and so the PLM-editors did (or do).

Decoupling of parts and documents in a PLM data model

However, if you want to use the PLM-system in the best manner, you need to “decouple” the concept:  part number equals drawing number, combined with the possibility to start using meaningless identifiers, as relations between parts and drawings are managed in the PLM-system through relational links.

Relevant post related to the PLM data model are:

What are the best practices?

As some people mentioned in their comments to Yoann’s post, why do we have to answer this question as all is already well understood and described in best practices? I agree with that statement: Best Practices exist – so how to obtain them?

First, there is the whole framework of Configuration Management, which existed long before PLM-systems were introduced. If you follow their methodology, you can be (almost) guaranteed your information is consistent and correct. Configuration Management is crucial in areas where the impact of an error is enormous, like the GM-example Yoann referred to. Also, companies in the Aerospace and Defense industry are the ones that have strict configuration management in place.

Configuration management does not come for free. It requires an investment in skills, potentially a change in ways of working, and requires an overhead. Manufacturing companies that are creating less “risky” products often focus more on optimizing (= reducing) the cost of their internal processes instead of investing in proper methodologies to manage consistency.

If you want to learn more about CM, investigate the Institute of Process Excellence (IPX), the founders of the CM2 framework for Enterprise Configuration Management, and much more. Note: Their knowledge does not come for free, which I can understand. However, it also creates a barrier for the company’s further investment in CM as this kind of strategic investments are hard to sell at the management level by individuals in a company.

In the context of CM, I advise you to follow Martijn Dullaart, who is quite active in our social community. His latest blog post related to this thread is: It’s about Interchangeability and Traceability

With the introduction of PLM-system, these companies and the PLM-editors created the opportunity to implement configuration management in their system.

The data inside the system would be the “single version of the truth.” Unfortunately, this was most of the time, just a sales strategy, falsely giving the impression that information is under control now. Last year I wrote several posts related to the relation between PLM and CM, starting from PLM and Configuration Management – a happy marriage?

If you are interested in another resource for information related to these topics, have a look at the website from Jörg Eisenträger who also collected his best practices for PLM and CM for sharing (thanks Paul van der Ree for the link)

Don’t expect best practices from your PLM-vendors as their role is to sell software. It is the continuous discussion between:

  • A PLM-system that forces companies to work according to embedded methodology (hard to sell/implement but idealistically correct)

And

  • A flexible PLM-system that allows you to build and configure anything (easy to sell/challenging to implement correctly, depending on “wise” decisions)

The Future

Even though most companies are working drawing-centric, with or without a linked PLM-backbone for BOM-management, the next upcoming challenge is to evolve to model-based practices. The current CM-practices still talk about documents, although documents are already electronic datasets in that context. The future, however, in a model-based enterprise evolves related to connected models, 3D Models, but also simulation and software models, with different lifecycles and pace of change. For the model-based enterprise, we need to develop digital best practices that guarantee the same level of quality, however, executed and/or supported by (AI) Artificial Intelligence. AI is needed as human beings cannot physically analyze and understand all the impact of a change in such an environment.

Conclusion

The FFF-discussion illustrates that building a consistent framework within PLM is not an easy goal to achieve. My blog buddy Oleg Shilovitsky would claim that we consultants create the complexity. PLM-editors will never solve this complexity, it is up to your company’s mission to invest in knowledge to understand why and how to reduce the complexity. With this post and the related links and discussions, I hope more clarity will help you to make “wise” decisions.

This post is based on a mix of interactions I had the last two weeks in my network, mainly on LinkedIn.  First, I enjoyed the discussion that started around Yoann Maingon post: Thoughts about PLM Business models. Yoann is quite seasoned in PLM, as you can see from his LinkedIn profile, and we have had interesting discussions in the past, and recently about a new PLM-system, he is developing Ganister PLM, based on a flexible Graph database.

Perhaps in that context, Yoann was exploring the various business models. Do you pay for the software (and maintenance), do you pay through subscription, what about a modular approach or a full license for all the functionality? All these questions made me think about the various business models that I encountered and how hard it is for a customer to choose the optimal solution.  And is the space for a new type of PLM? Is there space for free PLM? Some of my thoughts here:

PLM vendors need to be profitable

One of the most essential points to consider is that whatever PLM solution you are aiming to buy, make sure that your PLM vendor has a profitable business model. As once you started with a PLM solution, it is your company’s IP that will be stored in this environment, and you do not want to change every few years your PLM system. Switching PLM systems would be affordable if the PLM system would store their data in a standard format – I will share a more in-depth link under PLM and standards.

For the moment, you cannot state PLM vendors endorse standards. None of the real PLM vendors have a standardized data model, perhaps closest to standards are Eurostep, who have based that ShareAspace solution on top of the PLCS (ISO 10303) standard. However, ShareAspace is more positioned as a type of middleware, connecting between OEMs/Owner/Operators and their suppliers to benefit for standardized connectivity.

Coming back to the statement, PLM Vendors need to be profitable to provide a guarantee for the future of your company’s data is the first step. The major PLM Vendors are now profitable as during a consolidation phase starting 15 years ago, a lot of non-profitable PLM Vendors disappeared. Matrix One, Agile, Eigner & Partner PLM are the best-known companies that were bought for either their technology or market share. In that context, you might also look at OnShape.

Would they be profitable as a separate company, or would investors give up? To survive, you need to be profitable, so giving software away for free is not a good sign (see the software for free paragraph) as a company needs continuity.

PLM startups

In the past 10 years, I have seen and evaluated several new PLM companies. All of them did not really change the PLM paradigm, most of them were still focusing on being an engineering collaboration tools. Several of these companies have in their visionary statement that they are going to be the “Excel killer.” We all know Excel has the best user interface and capabilities to manipulate a collection of metadata.

Very popular is the BOM in Excel, extracted from the CAD-system (no need for an “expensive” PDM or PLM) or BOM used to share with suppliers and stakeholders (ERP is too rigid, purchasing does not work with PDM).

The challenge I see here is that these startups do not bring real new value. The cost of manipulating Excels is a hidden cost, and companies relying on Excel communication are the type of companies that do not have a strategic point of view. This is typical for Small and Medium businesses where execution (“let’s do it”) gets all the attention.

PLM startups often collect investor’s money because they promise to kill Excel, but is Excel the real problem? Modern PLM is about data sharing, which is an attitude change, not necessarily a technology change from Excel tables to (cloud) shared tables. However, will one of these “new Excel killers” PLMs be disruptive? I don’t think so.

PLM disruption?

A week ago, I read an interview with Clayton Christensen (thanks Hakan Karden), which I shared on LinkedIn a week ago. Clayton Christensen is the father of the Disruptive Innovation theory, and I have cited him several times in my blogs. His theory is, in my opinion, fundamental to understand how traditional businesses can be disrupted. The interview took place shortly before he died at the age of 67. He died due to complications caused by leukemia.

A favorite part of this interview is, where he restates what is really Disruptive Innovation as we often talk about disruption without understanding the context, just echoing other people:

Christensen: Disruptive innovation describes a process by which a product or service powered by a technology enabler initially takes root in simple applications at the low end of a market — typically by being less expensive and more accessible — and then relentlessly moves upmarket, eventually displacing established competitors. Disruptive innovations are not breakthrough innovations or “ambitious upstarts” that dramatically alter how business is done but, rather, consist of products and services that are simple, accessible, and affordable. These products and services often appear modest at their outset but over time have the potential to transform an industry.

Many of the PLM startups dream and position themselves as the new disruptor.  Will they succeed? I do not believe so if they only focus on replacing Excel, there is a different paradigm needed. Voice control and analysis perhaps (“Hey PLM if I change Part XYZ what will be affected”)?

This would be disruptive and open new options. I think PLM startups should focus here if they want my investment money.

PLM for free?

There are some voices that PLM should be free in an analogy to software management and collaboration tools. There are so many open-source software management tools, why not using them for PLM? I think there are two issues here:

  • PLM data is not like software data. A lot of PLM data is based on design models (3D CAD / Simulation), which is different from software. Designs are often not that modular as software for various reasons. Companies want to be modular in their products, but do they have the time and resources to reinvent their existing product. For software, these costs are so much lower as it is only a brain exercise. For hardware, the impact is significant. Bringing me to the second point.
  • The cost of change for hardware is entirely different compared to software. Changing software does not have an impact on existing stock or suppliers and, therefore, can be implemented once tested for its purpose. A hardware change impacts the existing production process. First, use the old parts before introducing the change, or do we accept the (costs) of scrap. Is our supply chain, or are our production tools ready to deliver continuity for the new version? Hardware changes are costly, and you want to avoid them. Software changes are cheap, therefore design your products to be configurable based on software (For example Tesla’s software controlling the features to be allowed)

Now imagine, with enough funding, you could provide a PLM for free.  Because of ease of deployment, this would be very likely a cloud offering, easy and scalable. However, all your IP is in that cloud too, and let’s imagine that the cloud is safer than on-premise, so it does not matter in which country your data is hosted (does it ?).

Next, the “free” PLM provider starts asking a small service fee after five years, as the promised ROI on the model hasn’t delivered enough value for the shareholders, they become anxious. Of course, you do not like to pay the fee. However, where is your data, and what happens when you do not pay?

If the PLM provider switches you off, you are without your IP. If you ask the PLM provider to provide your data, what will you get? A blob of XML-files, anything you can use?

In general, this is a challenge for all cloud solutions.

  • What if you want to stop your subscription?
  • What is the allowed Exit-strategy?

Here I believe customers should ask for clarity, and perhaps these questions will lead to a renewed understanding that we need standards.

PLM and standards

We had a vivid discussion in the blogging community in September last year. You can read more related to this topic in my post: PLM and the need for standards which describes the aspects of lock-in and needs for openness.

Finally, a remark related to the PLM-acronym. Another interesting discussion started around Joe Barkai’s post: Why I do not do PLM . Read the comments and the various viewpoint on PLM here. It is clear that the word PLM unites us all; however, the interpretation is different.

If someone in the street asks me what is your profession, I never mention I do PLM. I say: “I assist mainly manufacturing companies in redesigning their business processes using best practices and modern digital technologies”. The focus is on the business value, not on the ultimate definition of PLM

Conclusion

There are many business aspects related to PLM to consider. Yoann Maingon’s post started the thinking process, and we ended up with the PLM-definition. It all illustrates that being involved in PLM is never a boring journey. I am curious to learn about your journey and where we meet.

At the beginning of this week, I was attending the 9th edition of the PI conference in London. Where it started as a popular conference with 300 – 400 attendees at its best, we were now back to a smaller number of approximately 100 attendees.

It illustrates that PLM as a standalone topic is no longer attracts a broad audience as Marketkey (the organization of the conference) confirms. The intention is that future conferences will be focusing on the broader scope of PLM, where business transformation will be one of the main streams.

In this post, I will share my highlights of the conference, knowing that other sessions might have been valuable too, but I had to make a choice.

It is about people

Armin Prommersberger, CTO from DIRAC and the chairman of the conference, made a great point: “What we will discuss in the upcoming two days, it is all about people not about technology.”

I am not sure if this opening has influenced the mood of the conference, as when I look back to what was the central theme: It is all about how we deal with people when explaining, implementing and justifying PLM.

AI at the Forefront of a Digital Transformation

Muhannad Alomari from R2 Data Labs as a separate unit within Rolls Royce to explore and provide data innovation started with his keynote speech sharing the AI initiatives within his team.

He talked about several projects where AI will become crucial.

For example, the EHM program related to engine behavior. How to detect anomalies, how to establish predictive maintenance and maximize the time an airplane engine is in operation. Interesting to mention is that Muhannad explained that most simulation models are based on simplified simulation models, not accurate enough to discover anomalies.

Modeling in the PLM world with feedback from reality

Machine learning and feedback loops are crucial to optimize the models both for the discovery of irregularities and, of course, to improve understanding of the engine behavior and predict maintenance. Currently, maintenance is defined based on the worst-case scenario for the engine, which in reality, of course, will not be the case for most engines. There is a lot (millions) to gain here for a company.

Interesting to mention is that Muhannad gave a realistic view of the current status of Artificial Intelligence (AI). AI is currently still dumb – it is a set of algorithms that need to be adapted whenever new patterns are discovered. Deep learning is still not there – currently, we still need human beings for that.

This was in contrast with the session from Kalypso later with the title: Supercharge your PLM with advanced analytics. It was a typical example of where a realistic story (R2 Data Labs) shows such a big difference with what is sold by PLM vendors or implementers. Kalypso introduced Product Lifecycle Intelligence (PLI) – you can see the dream on the left (click on the image to enlarge).

Combine PLM with Analytics, and you have Intelligence.  My main comment is, knowing from the field the first three phases in most companies have a lack of data quality and consistency. Therefore any “Intelligence” probably will be based on unreliable sources. Not an issue if you are working in the domain of politics, however when it comes to direct cost and quality implications, it can be a significant risk. We still have a way to go before we have a reliable PLM data backbone for analytics.

 

Keeping PLM Momentum after a Successful Campaign

Susanna Mäentausta from Kemira in Finland gave an exciting update of their PLM project. Where in 2019, she shared with us their PLM roadmap (see my 2019 post: The weekend after PI PLMx London 2019); this time, Susanna shared with us how they are keeping the PLM momentum.

Often PLM implementations are started based on a hypothetical business case (I talked about this in my post The PLM ROI Myth). But then, when you implement PLM, you need to take care you provide proof points to motivate the management. And this is exactly what the PLM team in Kemira has been doing. Often management believes that after the first investment, the project is done (“We bought the software – so we are done”) however the business and process change that will deliver the value is not reported.

Susanna shared with us how they defined measurable KPIs for two reasons.  First, to motivate the management that there are business progress and benefits, however, it is a journey. And secondary the facts are used to kill the legends that “Before PLM we were much faster or efficient.” These types of legends are often expressed loudly by persons who consider PLM as an overhead (killing their freedom) instead of a way to be more efficient in business. In the end, for a company, the business is more important than the person’s belief.

On the question for Susanna, what she would have done better with hindsight, she answered: “Communicate, communicate, communicate.” A response I fully support as often PLM teams are too busy completing their day-to-day work, that there is no spare time for communication. Crucial to achieving a business change.

My agreement: PLM needs facts based during implementation and support combined with the understanding we are dealing with people and their emotions too. Both need full attention.

Acceleration Digitalization at Stora Enso

Samuli Savo, Chief Digital Officer at Stora Enso, explained the principles of innovation, related to digitalization at his company. Stora Enso, a Swedish/Finish company, historically one of the largest forestry companies in the world as well as one of the most significant paper and packaging producers, is working on a transformation to become the renewable materials company. For me, he made two vital points on how Stora Enso’s digitalization’s journey is organized.

He pleads for experimentation funded by corporate as in the experimental stage, as it does not make sense to have a business case. First DO and then ANALYZE, where many companies have to policy first to ANALYZE and then DO, killing innovative thinking.

The second point was the active process to challenge startups to solve business challenges they foresee and, combined with a governance process for startups, allow these companies to be supported and become embedded within member companies of the Combient Foundry, like Stora Enso. By doing such in a structured way, the outcome must lead to innovation.

I was thinking about the hybrid enterprise model that I have been explaining in the past. Great story.

Cyber-security and Future Mobility

Out of interest, I followed the session from Madeline Cheah, Cybersecurity Innovation Lead at HORIBA MIRA. She gave an excellent and well-structured overview. Madeline leads the cybersecurity research program. Part of this job is investigating ways to prevent vehicles from being attacked.  In particular, when it comes to connected and autonomous vehicles. How to keep them secure.

She discussed the known gaps are and the cybersecurity implications of future mobility so extensive that I even doubted will there ever be an autonomous vehicle on the road. So much to define and explore. She looked at it from the perspective of the Internet of Everything, where Everything is divided into Things, Data, Processes, and People. Still, a lot of work to do, see image below

Good Times Ahead: Delay Mitigation Through a Plan for Every Part

Ian Quest, director at Quick Release, gave an overview of what their company aims to be. You could translate it as the plumbers of the automotive industry Where in the ideal world information should be flowing from design to release, there are many bottlenecks, leakages, hiccups that need to be resolved as the image shows.

Where their customers often do not have the time and expertise to fix these issues, Quick Release brings in various skillsets and common sense. For example, how to deal with the Bill of Materials, Configuration Management, and many other areas that you need to address with methodology first instead of (vendor-based) technology. I believe there is a significant need for this type of company in the PLM-domain.

The second part, presented by Nick Solly, with a focus on their QRonos tool, was perhaps a little too much a focus on the capabilities of the tool. Ian Quest, in his introduction,  already made the correct statement:

The QRonos tool, which is more or less a reporting tool, illustrates again that when people care about reliable data (planning, tasks, parts, deliverables, …..), you can improve your business significantly by creating visibility to delays or bottlenecks. The value lies in measurable activities and from there, learn to predict or enhance – see R2 Labs, Kemira and the PLI dream.

Conclusion

It is clear that a typical PLM conference is no longer a technology festival – it is about people. People are trying to change or improve their business. Trying to learn from each other, knowing that the technical concepts and technology are there.

I am looking forward to the upcoming PI events where this change will become more apparent.

 

Last week I shared my thoughts related to my observation that the ROI of PLM is not directly visible or measurable, and I explained why. Also, I explained that the alignment of an organization requires a myth to make it happen. A majority of readers agreed with these observations. Some others either misinterpreted the headlines or twisted the story in favor of their opinion.

A few came from Oleg Shilovitsky and as Oleg is quite open in his discussions, it allows me to follow-up on his statements. Other people might share similar thoughts but they haven’t had the time or opportunity to be vocal. Feel free to share your thoughts/experiences too.

Some misinterpretations from Oleg’s post: PLM circa 2020 – How to stop selling Myths

  • The title “How to stop selling Myths” is the first misinterpretation.
    We are not selling myths – more below.
  • “Jos Voskuil’s recommendation is to create a myth. In his PLM ROI Myths article, he suggests that you should not work on a business case, value, or even technology” is the second misinterpretation, you still need a business case, you need value and you need technology.

And I got some feedback from Lionel Grealou, who’s post was a catalyst for me to write the PLM ROI Myth post. I agree I took some shortcuts based on his blog post. You can read his comments here. The misinterpretation is:

  • “Good luck getting your CFO approve the business change or PLM investment based on some “myth” propaganda :-)” as it is the opposite, make your plan, support your plan with a business case and then use the myth to align

I am glad about these statements as they allow me to be more precise, avoiding misperceptions/myth-perceptions.

A Myth is bad

Some people might think that a myth is bad, as the myth is most of the time abstract.  I think these people do not realize that there a lot of myths that they are following; it is a typical social human behavior to respond to myths. Some myths:

  • How can you be religious without believing in myths?
  • In this country/world, you can become anything if you want?
  • In the past, life was better
  • I make this country great again

The reason human beings need myths is that without them, it is impossible to align people around abstract themes. Try for each of the myths above to create an end-to-end logical story based on factual and concrete information. Impossible!

Read Yuval Harari’s book Sapiens about the power of myths. Read Steven Pinker’s book Enlightenment Now to understand that statistics show a lot of current myths are false. However, this does not mean a myth is bad. Human beings are driven by social influences and myths – it is our brain.

Unless you have no social interaction, you might be immune to myths. With brings me to quoting Oleg once more time:

“A long time ago when I was too naive and too technical, I thought that the best product (or technology) always wins. Well… I was wrong. “

I went through the same experience, having studied physics and mathematics makes you think extremely logical. Something I enjoyed while developing software. Later, when I started my journey as the virtualdutchman mediating in PLM implementations, I discovered logical alone does not work in businesses. The majority of decisions are done based on “gut feelings” still presented as reasonable cases.

Unless you have an audience of Vulcans, like Mr. Spock, you need to deal with the human brain. Consider the myth as the envelope to pass the PLM-project to the management. C-level acts by myths as so far I haven’t seen C-level management spending serious time on understanding PLM. I will end with a quote from Paul Empringham:

I sometimes wish companies would spend 6 months+ to educate themselves on what it takes to deliver incremental PLM success BEFORE engaging with software providers

You don’t need a business case

Lionel is also skeptical about some “Myth-propaganda” and I agree with him. The Myth is the envelope, inside needs to be something valuable, the strategy, the plan, and the business case. Here I want to stress one more time that most business cases for PLM are focusing on tool and collaboration efficiency. And from there projecting benefits. However, how well can we predict the future?

If you implement a process, let’s assume BOM-collaboration done with Excel by BOM-collaboration based on an Excel-on-the-cloud-like solution, you can measure the differences, assuming you can measure people’s efficiency. I guess this is what Oleg means when he explains OpenBOM has a real business case.

However, if you change the intent for people to work differently, for example, consult your supplier or manufacturing earlier in the design process, you touch human behavior. Why should I consult someone before I finish my job, I am measured on output not on collaboration or proactive response? Here is the real ROI challenge.

I have participated in dozens of business cases and at the end, they all look like the graph below:

The ROI is fantastic – after a little more than 2 years, we have a positive ROI, and the ROI only gets bigger. So if you trust the numbers, you would be a fool not to approve this project. Right?

And here comes the C-level gut-feeling. If I have a positive feeling (I follow the myth), then I will approve. If I do not like it, I will say I do not trust the numbers.

Needless to say that if there was a business case without ROI, we do not need to meet the C-level. Unless, and it happens incidental, at C-level, there was already a decision we need PLM from Vendor X because we played golf together, we are condemned together or we believe the same myths.

In reality, the old Gartner graph from realized benefits says it all. The impact of culture, processes, and people can make or break a plan.

You do not need an abstract story for PLM

Some people believe PLM on its own is a myth. You just need the right technology and people will start using it, spreading it out and see how we have improved business. Sometimes email is used as an example. Email is popular because you can with limited effort, collaborate with people, no matter where they are. Now twenty years later, companies are complaining about the lack of traceability, the lack of knowledge and understanding related to their products and processes.

PLM will always have the complexity of supporting traceability combined with real-time collaboration. If you focus only on traceability, people will complain that they are not a counter clerk. If you focus solely on collaboration, you miss the knowledge build-up and traceability.

That’s why PLM is a mix of governance, optimized processes to guarantee quality and collaboration, combined with a methodology to tune the existing processes implemented in tools that allow people to be confident and efficient. You cannot translate a business strategy into a function-feature list for a tool.

Conclusion

Myths are part of the human social alignment of large groups of people. If a Myth is true or false, I will not judge. You can use the Myth as an envelope to package your business case. The business case should always be a combination of new ways of working (organizational change), optimized processes and finally, the best tools. A PLM tool-only business case is to my opinion far from realistic

 

Now preparing for PI PLMx London on 3-4 February – discussing Myths, Single BOMs and the PLM Green Alliance

It’s the beginning of the year. Companies are starting new initiatives, and one of them is potentially the next PLM-project. There is a common understanding that implementing PLM requires a business case with ROI and measurable results. Let me explain why this understanding is a myth and requires a myth.

I was triggered by a re-post from Lionel Grealou, titled: Defining the PLM Business Case.  Knowing Lionel is quite active in PLM and digital transformation, I was a little surprised by the content of the post. Then I noticed the post was from January 2015, already 5 years old. Clearly, the world has changed (perhaps the leadership has not changed).

So I took this post as a starting point to make my case.

In 2015, we were in the early days of digital transformation. Many PLM-projects were considered as traditional linear projects. There is the AS-IS situation, there is the TO-BE situation. Next, we know the  (linear) path to the solution and we can describe the project and its expected benefits.

It works if you understand and measure exactly the AS-IS situation and know almost entirely the TO-BE situation (misperception #1).

However,  implementing PLM is not about installing a new transactional system. PLM implementations deal with changing ways-of-working and therefore implementing PLM takes time as it is not just a switch of systems. Lionel was addressing this point:

“The inherent risks associated with any long term business benefit driven projects include the capability of the organization to maintain a valid business case with a benefit realization forecast that remains above the initial baseline. The more rework is required or if the program delivery slips, the more the business case gets eroded and the longer the payback period.”

Interestingly here is the mentioning ..the business case gets eroded – this is most of the time the case. Lionel proposes to track business benefits. Also, he mentions the justification of the PLM-project could be done by considering PLM as a business transformation tool (misperception #2) or a way to mitigate risk,s due to unsupported IT-solutions (misperception #3).

Let’s dive into these misperceptions

#1 Compare the TO-BE and the AS-IS situation

Two points here.

  1. Does your company measure the AS-IS situation? Do you know how your company performs when it comes to PLM related processes? The percentage of time spent by engineers for searching for data has been investigated – however, PLM goes beyond engineering. What about product management, marketing, manufacturing, and service?  Typical performance indicators mentioned are:
    • Time To Market (can you measure?)
    • Developing the right product – better market responsiveness (can you measure?)
    • Multidisciplinary collaboration (can you measure?)
  2. Do you know the exact TO-BE situation? In particular, when you implement PLM, it is likely to be in the scope of a digital transformation. If you implement to automate and consolidate existing processes, you might be able to calculate the expected benefits. However, you do not want to freeze your organization’s processes. You need to implement a reliable product data infrastructure that allows you to enhance, change, or add new processes when required. In particular, for PLM, digital transformation does not have a clear target picture and scope yet. We are all learning.

#2 PLM is a business transformation tool

Imagine you install the best product innovation platform relevant for your business and selected by your favorite consultancy firm. It might be a serious investment; however, we are talking about the future of the company, and the future is in digital platforms. So nothing can go wrong now.

Does this read like a joke? Yes, it is, however, this is how many companies have justified their PLM investment. First, they select the best tool (according to their criteria, according to their perception), and then business transformation can start. Later in time, the implementation might not be so successful; the vendor and/or implementer will be blamed. Read: The PLM blame game

When you go to PLM conferences, you will often hear the same mantras: Have a vision, Have C-level sponsoring/involved, No Big Bang, it is a business project, not an IT-project, and more. And vendor-sponsored sessions always talk about amazing fast implementations (or did they mean installing the POC ?)

However, most of the time, C-level approves the budget without understanding the full implications (expecting the tool will do the work); business is too busy or does not get enough allocated time to supporting implementation (expecting the tool will do the work). So often the PLM-project becomes an IT-project executed mainly by the cheapest implementation partner (expecting the tool will do the work). Again this is not a joke!

A business transformation can only be successful if you agree on a vision and a learning path. The learning path will expose the fact that future value streams require horizontal thinking and reallocation of responsibilities – breaking the silos, creating streams.

Small teams can demonstrate these benefits without disrupting the current organization. However, over time the new ways of working should become the standard, therefore requiring different types of skills (people), different ways of working (different KPIs and P&L for departments), and ultimate different tools.

As mentioned before, many PLM-projects start from the tools – a guarantee for discomfort and/or failure.

#3 – mitigate risks due to unsupported IT-solutions

Often PLM-projects are started because the legacy environment becomes outdated. Either because the hardware infrastructure is no longer supported/affordable or the software code dependencies on the latest operating systems are no longer guaranteed.

A typical approach to solve this is a big-bang project – the new PLM system needs to contain all the old data and meanwhile, to justify the project, the new PLM system needs to bring additional business value. The latter part is most of the time not difficult to identify as traditional PLM implementations most of the time were in reality cPDM environments with a focus on engineering only.

However, the legacy migration can have such a significant impact on the new PLM-system that it destroys the potential for the future. I wrote about this issue in The PLM Migration Dilemma

How to approach PLM ROI?

A PLM-project never will get a budget or approval from the board when there is no financial business case. Building the right financial business case for PLM is a skill that is often overlooked. During the upcoming PI PLMx London conference (3 – 4 February), I will moderate a Focus Group where we will discuss how to get PLM on the Exec’s agenda.

Two of my main experiences:

  • Connect your PLM-project to the business strategy. As mentioned before, isolated PLM fails most of the time because business transformation, organizational change and the targeted outcome are not included. If PLM is not linked to an actual business strategy, it will be considered as a costly IT-project with all its bad connotations. Have a look at my older post: PLM, ROI and disappearing jobs
  • Create a Myth. Perhaps the word Myth is exaggerated – it is about an understandable vision. Myth connects nicely to the observations from behavioral experts that our brain does not decide on numbers but by emotion. Big decisions and big themes in the world or in a company need a myth: “Make our company great again” could be the tagline. In such a case people get aligned without a deep understanding of what is the impact or business case; the myth will do the work – no need for a detailed business case. A typical human behavior, see also my post: PLM as a myth.

Conclusion

There should never be a business case uniquely for PLM – it should always be in the context of a business strategy requiring new ways of working and new tools. In business, we believe that having a solid business case is the foundation for success. Sometimes an overwhelming set of details and numbers can give the impression that the business case is solid.  Consultancy firms are experts in this area to build a business case based on emotion. They know how to combine numbers with a myth. Therefore look at their approach – don’t be too technical / too financial. If the myth will hold, at the end depends on the people and organization, not on the investments in tools and services.

In my previous post, I shared my observations from the past 10 years related to PLM. It was about globalization and digitization becoming part of our daily business. In the domain of PLM, the coordinated approach has become the most common practice.

Now let’s look at the challenges for the upcoming decade, as to my opinion, the next decade is going to be decisive for people, companies and even our current ways of living. So let’s start with the challenges from easy to difficult

Challenge 1: Connected PLM

Implementing an end-to-end digital strategy, including PLM, is probably business-wise the biggest challenge. I described the future vision for PLM to enable the digital twin –How PLM, ALM, and BIM converge thanks to the digital twin.

Initially, we will implement a digital twin for capital-intensive assets, like satellites, airplanes, turbines, buildings, plants, and even our own Earth – the most valuable asset we have. To have an efficient digital continuity of information, information needs to be stored in connected models with shared parameters. Any conversion from format A to format B will block the actual data to be used in another context – therefore, standards are crucial. When I described the connected enterprise, this is the ultimate goal to be reached in 10 (or more) years. It will be data-driven and model-based

Getting to connected PLM will not be the next step in evolution. It will be disruptive for organizations to maintain and optimize the past (coordinated) and meanwhile develop and learn the future (connected). Have a look at my presentation at PLM Roadmap PDT conference to understand the dual approach needed to maintain “old” PLM and work on the future.

Interesting also my blog buddy Oleg Shilovitsky looked back on the past decade (here) and looked forward to 2030 (here). Oleg looks at these topics from a different perspective; however, I think we agree on the future quoting his conclusion:

PLM 2030 is a giant online environment connecting people, companies, and services together in a big network. It might sound like a super dream. But let me give you an idea of why I think it is possible. We live in a world of connected information today.

 

Challenge 2: Generation change

At this moment, large organizations are mostly organized and managed by hierarchical silos, e.g., the marketing department, the R&D department, Manufacturing, Service, Customer Relations, and potentially more.

Each of these silos has its P&L (Profit & Loss) targets and is optimizing itself accordingly. Depending on the size of the company, there will be various layers of middle management. Your level in the organization depends most of the time on your years of experience and visibility.

The result of this type of organization is the lack of “horizontal flow” crucial for a connected enterprise. Besides, the top of the organization is currently full of people educated and thinking linear/analog, not fully understanding the full impact of digital transformation for their organization. So when will the change start?

In particular, in modern manufacturing organizations, the middle management needs to transform and dissolve as empowered multidisciplinary teams will do the job. I wrote about this challenge last year: The Middle Management dilemma. And as mentioned by several others – It will be: Transform or Die for traditionally managed companies.

The good news is that the old generation is retiring in the upcoming decade, creating space for digital natives. To make it a smooth transition, the experts currently working in the silos will be missed for their experience – they should start coaching the young generation now.

 

Challenge 3: Sustainability of the planet.

The biggest challenge for the upcoming decade will be adapting our lifestyles/products to create a sustainable planet for the future. While mainly the US and Western Europe have been building a society based on unlimited growth, the effect of this lifestyle has become visible to the world. We consume with the only limit of money and create waste and landfill (plastics and more) form which the earth will not recover if we continue in this way. When I say “we,” I mean the group of fortunate people that grew up in a wealthy society. If you want to discover how blessed you are (or not), just have a look at the global rich list to determine your position.

Now thanks to globalization, other countries start to develop their economies too and become wealthy enough to replicate the US/European lifestyle. We are overconsuming the natural resources this earth has, and we drop them as waste – preferably not in our backyard but either in the ocean or at fewer wealth countries.

We have to start thinking circular and PLM can play a role in this. From linear to circular.

In my blog post related to PLM Roadmap/PDT Europe – day 1,  I described Graham Aid’s (Ragn-Sells) session:

Enabling the Circular Economy for Long Term Prosperity.

He mentioned several examples where traditional thinking just leads to more waste, instead of starting from the beginning with a sustainable model to bring products to the market.

Combined with our lifestyle, there is a debate on how the carbon dioxide we produce influences the climate and the atmosphere. I am not a scientist, but I believe in science and not in conspiracies. So there is a problem. In 1970 when scientists discovered the effect of CFK on the Ozone-layer of the atmosphere, we ultimately “fixed” the issue. That time without social media we still trusted scientists – read more about it here: The Ozone hole

I believe mankind will be intelligent enough to “fix” the upcoming climate issues if we trust in science and act based on science. If we depend on politicians and lobbyists, we will see crazy measures that make no sense, for example, the concept of “biofuel.” We need to use our scientific brains to address sustainability for the future of our (single) earth.

Therefore, together with Rich McFall (the initiator), Oleg Shilovitsky, and Bjorn Fidjeland (PLM-peers), we launched the PLM Green Alliance, where we will try to focus on sharing ideas, discussion related to PLM and PLM-related technologies to create a network of innovative companies/ideas. We are in the early stages of this initiative and are looking for ways to make it an active alliance. Insights, stories, and support are welcome. More to come this year (and decade).

 

Challenge 4: The Human brain

The biggest challenge for the upcoming decade will be the human brain. Even though we believe we are rational, it is mainly our primitive brain that drives our decisions. Thinking Fast and Slow from Daniel Kahneman is a must-read in this area. Or Predictably Irrational: The Hidden Forces that shape our decisions.  Note: these books are “old” books from years ago. However, due to globalization and social connectivity, they have become actual.

Our brain does not like to waste energy. If we see the information that confirms our way of thinking, we do not look further. Social media like Facebook are using their algorithms to help you to “discover” even more information that you like. Social media do not care about facts; they care about clicks for advertisers. Of course, controversial headers or pictures get the right attention. Facts are no longer relevant, and we will see this phenomenon probably this year again in the US presidential elections.

The challenge for implementing PLM and acting against human-influenced Climate Change is that we have to use our “thinking slow” mode combined with a general trust in science. I recommend reading Enlightenment now from Steven Pinker. I respect Steven Pinker for the many books I have read from him in the past. Enlightenment Now is perhaps a challenging book to complete. However, it illustrates that a lot of the pessimistic thinking of our time has no fundamental grounds. As a global society, we have been making a lot of progress in the past century. You would not go back to the past anymore.

Back to PLM.

PLM is not a “wonder tool/concept,” and its success is mainly depending on a long-term vision, organizational change, culture, and then the tools. It is not a surprise that it is hard for our brains to decide on a roadmap for PLM. In 2015 I wrote about the similarity of PLM and acting against Climate Change  – read it here: PLM and Global Warming

In the upcoming PI PLMx London conference, I will lead a Think Tank session related to Getting PLM on the Executive’s agenda. Getting PLM on an executive agenda is about connecting to the brain and not about a hypothetical business case only.  Even at exec level, decisions are made by “gut feeling” – the way the human brain decides. See you in London or more about this topic in a month.

Conclusion

The next decade will have enormous challenges – more than in the past decades. These challenges are caused by our lifestyles AND the effects of digitization. Understanding and realizing our biases caused by our brains is crucial.  There is no black and white truth (single version of the truth) in our complex society.

I encourage you to keep the dialogue open and to avoid to live in a silo.

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